Assistant

This is a minimum wage job. You will need to be available to work on weekends and public holidays. Philipino language ability is a must to work with the team. Drug test and police check will be required for successful candidates.

• Engage with clients to understand their travel preferences, needs, and budget constraints.
• Provide expert advice on travel destinations, itineraries, and activities based on client preferences and current industry trends.
• Research and compile comprehensive travel packages that include flights, accommodations, transportation, tours, and other services.
• Utilize reservation systems and databases to check availability, confirm bookings, and issue tickets.
• Handle inquiries from clients via phone, email, or in-person meetings, providing prompt and accurate information.
• Collaborate with airlines, hotels, car rental companies, and other service providers to negotiate rates and secure reservations.
• Keep up-to-date with travel regulations, visa requirements, health advisories, and any other relevant travel-related information.
• Provide exceptional customer service throughout the entire booking process, addressing any concerns or issues promptly and professionally.
• Process payments, manage invoices, and ensure accurate documentation of all transactions.
• Maintain detailed records of client interactions, preferences, and past travel history to personalize future recommendations.
• Stay informed about industry trends, new travel destinations, and emerging technologies that could enhance the customer experience.
• Assist clients with post-booking requests, modifications, and cancellations, ensuring a smooth and hassle-free travel experience.
• Handle complaints and difficult situations in a diplomatic and proactive manner, striving to resolve issues to the client's satisfaction.