Community Crisis Worker

Under the direct supervision of the Administrative Coordinator of Customer Service and Safer Spaces, the Community Crisis Worker resolves challenging customer behaviour issues and helps create a safe and welcoming environment for all library users. This position will provide short-term assistance and referrals to resolve situations and provide support to vulnerable individuals. The Community Crisis Worker works primarily at the Millennium Library but may be required to regularly travel to other library branches.

As the Community Crisis Worker, you will:

• Work as an integral part of the Community Crisis Worker Team to create a comfortable, welcoming environment within the library system including in the Community Connections space, bringing ideas on improvements to the Administrative Coordinator.
• Work with Library Administration, Library Staff, contracted Community Safety Hosts and Security, and other agencies to create a safe environment for all library users and employees.
• Lead or assist in de-escalating volatile situations if and when they occur, equally prioritizing staff and client safety.
• Provide immediate short-term assistance, resource coordination, and referral to resolve emergent situations and provide support to vulnerable individuals.
• Provide follow-up on initial connections to agencies and services to meet assessed need, as required. This may include referring individuals to shelter, mental health, employment, training or other opportunities in the community.
• Keep current in the area of professional expertise and provide information, reports, and statistics related to vulnerable customers.
• Provide training for Library staff and security working with vulnerable customers.
• Assist in maintaining the booking schedule for Community Connections space to bring in a rotation of visiting external agencies for vulnerable customers.
• Establish and maintain effective working relationships with other support agencies, departments, and organizations that provide service to vulnerable customers.
• Conduct Library site visits as needed to provide advice and expertise.
• Participate in various committees and working groups as required.
• Act as back-up within the Library’s Community Crisis Team, to provide adequate coverage within Library facilities.
• Maintain accurate and up to date files using Library provided software, including summaries and statistical reports as required.
• Perform other duties consistent with the classification as required.

Your education and qualifications include:

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit www.winnipeg.ca/police.
• Must be registered with the Manitoba College of Social Workers, or be able to attain registration within six (6) months of hire.
• Applicants may be required to undergo testing to determine their knowledge, abilities as they relate to the qualifications of the position.
• The successful applicant will be required to complete job specific training for this position.
• Must be able to work evenings and weekends as required.
• If and when this temporary position becomes permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary.