Concierge Desk Assistant, Part Time

GET TO KNOW US

At Brown Thomas Arnotts, we exist to imagine and create a sustainable future for our People, Customers and Communities. Our Values, Do the Right Thing, Go Above and Beyond and Drive Creativity and Innovation remain at the heart of everything we do. We are Reinventing Retail and the way we Work to enable our teams to be more agile, flexible and responsive to our customer’s needs.

KNOW THE ROLE

Our Concierge and Services Team will play an integral part of the Brown Thomas Arnotts journey in reinventing retail in a genuine and sustainable way, and we’re hiring a team whose vision and style are as vibrant as our own to elevate this unique experience and redefine the future of retailing in Ireland. Don’t miss this opportunity to join an exceptional team doing extraordinary things.

This will be a 22.5 hour contract but please note full mid week flexibility is required.

RESPONSIBILITIES AND DUTIES

Customer Experiences

• Our luxury concierge service will enhance the customer experience through new innovation and digital services
• Introducing additional services including events and promotions throughout the store
• Building customer loyalty through attentive services and showcasing our loyalty program
• Providing a professional after sales services tailored to our customer’s individual need

People

• Working as part of a team, delivering extraordinary service to both external and internal customers
• Ensuring communication is open and clear within the team
• Contributing to store targets and goals
• Attending team briefings daily to understand targets and promotions
• Living and showcasing the behaviours associated with the Brown Thomas Arnotts people values

Services

• Being passionate and enthusiastic about products and services available
• Acquiring and updating product knowledge through supplier training, product labels, magazines etc
• Keeping up to date with new services and product launches including new pop up stores
• Promote the sustainable edit across your department
• Being knowledgeable of additional services on offer throughout the store including events and promotions

KNOW WHAT WE’RE LOOKING FOR

• Retail or Concierge experience
• Strong customer service skills
• Worked in a fast pace environment
• Effective Communication
• Target driven
• Self-motivation
• A people person

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to a meaningful career that enhances professional and personal development.

That is why; we foster a culture of belonging and inclusiveness, one that provides learning and purpose. We show respect for individual needs and circumstances and we enable our people to work in a way that best suits their unique lifestyles and their roles. We place trust in our teams to do the right thing for Brown Thomas Arnotts and keep our customers and team at the heart of our decision-making.

• Team Member discount across the world’s most iconic brands
• Competitive annual leave entitlement
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Additional Benefits

KNOW HOW WE WORK

We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.

We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.

We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured . After all, we want to bring your whole self to work. Please contact us careers@brownthomas.ie request accommodation.