Customer Care Specialist

Is helping others your reason? Join Lifeblood in a role with meaningful impact on our donors and community!

P ermanent part-time opportunity - 40 hours per fortnight (rotating roster - Monday to Sunday)

Located at Liverpool Donor Centre, NSW

Sal ary starting from $32.31 per hour + Penalties (if applicable) + Super + Salary Packaging and more

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Lifeblood is looking for a Customer Care Specialist with excellent customer-facing skills and a genuine passion to deliver an exceptional service to our donors. You will play a key role in supporting our donors through their donation process. Full training is provided so, along with the above, all you need is the curiosity and motivation to learn the process of collecting blood and biological product. A day in the centre could see you:

Greet and interview potential donors to understand their eligibility and suitability to donate

Complete routine blood pressure and haemoglobin tests

Set up machines and collections equipment

Insert and remove needles safely to collect whole blood, plasma, and platelets

Monitor donors post-donation and assist them with rebooking their next donation

Work collaboratively to achieve collection targets

Our paid, flexible self-paced training program ensures you are well-supported with both on-the-job practice and scheduled online classes. No prior qualifications or experience in healthcare is required; our team members have come from a variety of diverse industries and backgrounds. Besides having a real passion to deliver an amazing donor experience, you’ll need to:

Be comfortable with needles and blood/biological materials

Occasionally lift between 9-22.7kgs

Frequently stand, walk and bend to set up and pack down machines and blood products

Be flexible to work varied shifts on a fortnightly rotating roster, Monday to Saturday, including weekends and afternoon shifts

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

A range of salary packaging benefits including the option to package up to $15,900 of your salary

Ability to purchase additional annual leave

Discounted private health cover with fantastic corporate benefit

Discounted access to 1,430+ gyms & pools all over Australia

Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support

Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

Excited about this opportunity? Apply now and discover a career filled with life-changing possibilities.

Next steps

When it comes to recruitment, we progress suitable candidates through the hiring process as soon as we can, so we encourage you to submit your application as soon as you're able to. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Tom Do on tdo@redcrossblood.org.au.

Please note: applications sent directly to this email address cannot be accepted

If you want to know more about our recruitment process or to check out our FAQ's, please click here .

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.