Customer Operations Specialist

DHL Global Forwarding as a Customer Operations Specialist and play a key role in keeping Australia – and the world – moving.

At DHL Global Forwarding, we pride ourselves on delivering excellence in freight forwarding, powered by passionate people and seamless processes. We’re currently seeking a Customer Operations Specialist to join our high-performing team, supporting the smooth delivery of Air and Ocean freight solutions across Australia.

What You’ll Be Doing:

Reporting to the Operations Manager this hands-on role combines administrative precision with physical freight coordination. You’ll help ensure freight moves safely, efficiently, and on time — while delighting customers and maintaining full compliance with local and international standards.

Key Responsibilities:

• Carry out day-to-day freight forwarding tasks including quoting, bookings, documentation, customs coordination, and issue resolution.
• Support physical freight handling in collaboration with warehouse, transport, and third-party vendors.
• Enter and update data accurately in DHL systems and operational platforms.
• Assist with sales invoicing, costing, and closing out files to meet month-end timelines.
• Communicate professionally with customers, internal teams, and logistics partners to uphold service excellence.
• Ensure all operations meet local and global compliance standards.
• Collaborate with team members to ensure continuity and seamless service, especially during peak periods or absences.
• Support process improvement initiatives, training delivery, and operational enhancements under guidance from the Operations Lead.
• Contribute to a clean, safe, and well-organised workplace in line with safety protocols.

What You’ll Bring to the Team:

We’re looking for someone who’s proactive, detail-oriented, and thrives in a fast-paced logistics environment.

To succeed in this role, you’ll need to:

• Have experience in freight forwarding operations (Air and/or Ocean preferred).
• Show strong attention to detail and a commitment to accuracy.
• Be confident working with operational systems (experience with DHL systems advantageous).
• Communicate clearly and professionally with a wide range of stakeholders.
• Be adaptable, hands-on, and willing to pitch in with freight handling tasks as required (subject to appropriate licences).
• Demonstrate resilience and a solutions-focused mindset during busy or high-pressure periods.
• Collaborate effectively as part of a high-performing, supportive team.

Why Join Us?

At DHL Global Forwarding, you’ll be part of the world’s leading logistics company, where we don’t just deliver goods — we deliver careers. We offer:

• A collaborative and inclusive team culture.
• Ongoing learning and development opportunities.
• A chance to make an impact every day in a critical operations role.
• Competitive remuneration and employee benefits.

Join us and help move the world forward.