Customer Service Advisor

Cater Hire Limerick's Sales and Customer Service Agent is responsible for assisting customers with their Event enquiries and purchases, providing product and service information, resolving any emerging problems that our customer accounts might face with accuracy and efficiency, and ensuring excellent service standards to maintain high customer satisfaction. We are looking for a Confident and charismatic individual who can deliver exceptional customer service utilizing strong communication and interpersonal Skills. The Events industry is an exciting fast paced industry and previous knowledge of Events, Hotels or Catering, all though not essential, would be extremely beneficial.

Key responsibilities:

The ideal candidate will have the ability to work closely with our existing office, warehouse and delivery teams to identify and assess customers needs to achieve satisfaction, manage large amounts of incoming calls and customer inquiries, keep records of customer interactions, process customer accounts and prepare documents weekly for upcoming events. An Ability to multi-task, prioritize and mange time effectively is key and maintaining confidentiality is a must.

Job Type: Full-time

Pay: €30,000.00-€32,000.00 per year

Benefits:

• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• customer service: 2 years (required)
• Events Industry: 1 year (required)
• Front of House: 1 year (required)
• Inbound Sales: 1 year (required)

Language:

• English (required)

Work Location: In person

Expected start date: 03/03/2025