Dublin Hub Coordinator

Community Connect Dublin Hub Coordinator

Part-time, Maternity Cover

This role involves all management of the Dublin hub of Community Connect, and servicing support requests from pregnant women and new mothers in Dublin City and County, and the wider Leinster region.

Responsibilities (in consultation with Community Connect CEO):

• Deal with all communication from Dublin and Leinster clients, and prioritise clients for the coming week based on database waiting list. Make phonecalls/send emails and assess needs of clients as appropriate (phone is provided; email account to be managed is dublin@communityconnect.ie);

• Arrange all client visits for the week ahead (generally 10-15 per week);

• Prepare and provide weekly packing and delivery list spreadsheets for hub team and van driver;

• Assemble volunteers to assist at weekly hub packing days (usually via WhatsApp);

• Go to Tallaght hub minimum one morning per week, Wednesdays 9:30am-2:30pm, with volunteer team. Activities for these mornings include:

• Coordinate volunteer team to organise and pack items needed for the week’s client visits;
• Maintain the hub in an orderly and tidy fashion;
• Sort clothes and other donated items as they come in, and store in an orderly manner;
• Oversight of all hub activities, ensuring quality control and adherence to policies and protocols at all times;
• Assist in preparation of buggies, cots, other large items, clothing, BabyBags, BabyBoxes etc.
• Ensuring all items labelled clearly for delivery on Thursdays.

• In addition, assemble volunteers and go to Tallaght hub minimum once per month and when required, twice per month, for a specific ‘sorting day’ and/or corporate volunteer day (usually Tuesdays), to tidy the hub and sort donations;

• Coordinate with Wexford satellite hub (and others as appropriate) in relation to preparing items for delivery in that area and coordinating pickup or delivery of these items;

• Communicate clearly with van driver regarding the clients they are meeting that week, providing full listing of client details and suggested route each week, ensure all items are clearly labelled for delivery, and be available to deal with any queries or issues arising while deliveries are in progress (usually Thursdays);

• Ensure items are in good enough condition to go to clients - buggies/moses baskets/cribs may need to be dismantled, washed and put back together again. Unsuitable or broken items also need to be disposed of. Where they are not in good enough condition or clean enough, do this work or organise someone who will do it;

• Order/purchase items week to week as needed for Dublin hub [eg. nappies, babycare items such as baby wash or nappy cream] according to ordering policy;

• Assist in pro-actively working to build our volunteer base; foster good team dynamic within the hub to retain volunteers;

• Manage donation offers of baby equipment and clothing made to Dublin hub. Contact prospective donors (by email or phone call) to either accept or reject donations, and maintain an up-to-date status of Dublin donations in database;

• Maintain an up-to-date status of every client in database (as communication happens and after meetings/deliveries are completed);

• Keep running inventory of all large items, MamaBags, Hospital Bags and BabyBoxes in storage hub, so that needs are communicated and stock can be replenished as far as possible;

• Oversee and ensure all Community Connect procedures and policies are adhered to in the hub, by staff and volunteers. In particular, ensure that GDPR regulations are adhered to and that all client interactions and data are held in strict confidence;

• Meet clients when needed, together with volunteers.

Additional Information:

This role reports to the Community Connect CEO.

Handover and training induction pack (including manual handling) will be provided.

Laptop or home computer required.

Own transport or ease of travel to and from Tallaght is a prerequisite for this role.

Phone will be provided.

Some manual lifting and moving is required as part of this role, therefore we discourage applications from anyone with back issues or other physical challenges who might find this difficult.

Key Skills and Qualifications Required:

No specific formal qualifications are required, however the following would be advantageous:

· Previous experience leading a team or working with people;

· A basic knowledge of computer skills, including google docs, spreadsheets;

· Ability to work well as part of a team;

· Willingness to work flexibly on occasion as needed;

· Physical ability to complete lifting, moving and manual handling tasks;

· Good English communication skills;

· Ability to work on own initiative and be proactive in completing tasks;

· Honesty and integrity;

· Good ability to work with a diverse range of people, and build and maintain good relationships;

· Commitment to the mission of Community Connect;

· Positivity and enthusiasm in engaging and networking within and outside of the organisation.

Working Hours:

This is a part-time position, 20 hours per week.

This is a maternity leave cover, starting from mid-February 2025 until approx. end August 2025.

Location:

This is a hybrid working position.

A minimum of 5 and up to 10 hours per week will be at the Dublin hub, located in Tallaght, Dublin 24.

The balance of 10-15 hours per week will be from home.

Salary:

€15 per hour / €300 per week

Benefits:

8% of hours worked given as annual leave

Bank Holidays pro rata

Additional two gift days per year – Good Friday & Christmas Eve

How to Apply:

Please submit your CV with a cover letter outlining why you are the right person for the role to elaine@communityconnect.ie

We welcome expressions of interest and would be happy to discuss the role further with any candidate.

Closing date: 1st February 2024

About Community Connect:

Community Connect is Ireland’s national ‘Baby Bank’ – a registered charity dedicated to providing practical support to vulnerable pregnant mothers and parents with small babies, who are struggling to provide for their children.

Our hubs receive donations of essential items for babies and children and pass them on for free, from one family to another. This offers crucial support to mothers, and ensures their young children have the essentials they need to thrive.

We also appeal for monetary donations, which we use to provide for our hub costs, as well as to buy essential hygiene supplies, starter packs and hospital bags.

We provide expecting and new mothers who need it most, with the baby equipment, clothing and essential baby supplies they need to welcome their little ones into the world with love and dignity.

Additional information about Community Connect can be found at www.communityconnect.ie

Community Connect encourages diversity in our organisation, and therefore we welcome applications from all faiths, backgrounds and cultures.

Job Types: Part-time, Fixed term
Contract length: 7 months

Pay: €15.00 per hour

Expected hours: 20 per week

Benefits:

• On-site parking

Schedule:

• No weekends

Application question(s):

• Are you physically able to manually lift and move items?
• Do you have a laptop or home computer?
• Can you easily travel to and from Tallaght, minimum one morning per week?

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Tallaght, CO. Dublin

Application deadline: 31/01/2025
Reference ID: CC_D01
Expected start date: 12/02/2025