Food & Beverage Supervisor

Food & Beverage Supervisor

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role
As a Food and Beverage Supervisor, you will play a pivotal role in overseeing our F&B operations, ensuring exceptional service delivery, and creating memorable experiences for our guests. Working closely with the Food & Beverage Manager, you will lead and support your team in a dynamic, fast-paced environment while maintaining the highest standards of quality and brand excellence.
This role will primarily focus on the breakfast team, encompassing responsibilities across the Restaurant, In-Room Dining, and Events. Operating on a rotating roster, you will thrive as part of a collaborative team dedicated to delivering exceptional customer service. Specifically, this role will involve:

• Support the daily Food and Beverage Operations by being hands on.
• Supervise the team, ensuring that brand standards are met and guest expectations are exceeded.
• Train and develop team members, ensuring they maintain a professional manner and stay up to date with VIP guest movements, hotel events, local attractions and activities.
• Ability to oversee both a-la-carte and buffet style service.
• Understand menu content, any menu changes, and promotional activities.

What are we looking for?

• Experience in a Food and Beverage Supervisory role, or strong experience in an F&B service role, preferable within a hotel environment.
• Fluent in English, with the ability to engage professionally with guests and team members, both face-to-face and over email.
• Have a genuine passion for Hospitality, with the ability to find the "YES" in every situation.
• Strong skills in resolving conflicts and addressing challenges efficiently, even during busy moments.
• Well-presented, organised, and calm, with a positive attitude and a knack for staying composed in dynamic situations.

What will it be like to work for Hilton?
At Hilton, we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past four years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and #2 across all industries. You can also look forward to receiving:

• Access to Go Hilton, our Team Member Travel Program.
• Competitive wages with higher than industry penalty rates.
• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few.
• A workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing.