Front Desk Agent

HI Vancouver Downtown

Come join the fun, life-loving team at HI Vancouver Downtown! Whether it’s for summer, winter - or both - you’ll have a bunch of friends to explore all of what Vancouver has to offer!

From its quiet spot just off the West End's Davie strip, you can easily walk to the beach, Stanley Park and English Bay, you’ll find like-minded teammates to create lifelong memories at our hostel. We work hard, but make it look easy with our relaxed atmosphere, and we offer shifts that help you make the most of your time with us.

What's in it for you

• Have fun with a tight-knit group of colleagues on and off shift
• A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
• Tons of opportunities to experience our destination on your time off as you become a local expert—free and discounted activities, free hostel stays within the HI Canada network and more.
• Being part of a not-for-profit organization that embraces sustainable tourism.
• Room for growth and discovery! Many of our leaders started out on the front lines, and we’re eager to promote from within and provide opportunities to try out different roles.

What you will be doing

• Greet guests upon arrival and handle check-in/check-out processes efficiently.
• Provide detailed information about hostel amenities, local attractions, and transportation options.
• Address guest inquiries, complaints, and requests professionally and promptly.
• Handle room bookings via online reservation systems, emails, and phone calls.
• Maintain accurate guest records and registration details.
• Ensure the front desk area remains tidy and well-stocked with brochures and supplies.
• Coordinate with housekeeping to manage room availability and cleanliness.
• Report maintenance issues to the appropriate team for prompt resolution.
• Organize and promote hostel events, tours, and activities to foster guest engagement.
• Assist in creating a friendly, inclusive atmosphere for all guests.
• Handle emergencies calmly and efficiently, contacting the necessary authorities if required

What we look for

• You deliver amazing, friendly customer service in English, in person and over the phone. A second language is a huge asset.
• You are a team player, with a can-do attitude and good communication skills.
• Cash handling and efficient computer skills are a must.
• You love to talk to guests and tell them about the local attractions, hostel activities, etc.

Join our community

If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.

Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Whistler is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Vancouver and the accessibility of travel with the world.

Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI Vancouver Downtown where you can belong.

Check out what it's like to live and work here: https://hihostels.ca/en/careers/live-work-hi-vancouver-downtown

Background Checks

As part of our standard hiring procedure, successful candidates will be subject to comprehensive background checks. These checks may include employment verification, reference checks, educational qualifications verification, and criminal record checks where applicable.