Front Desk Agent

Overview

Hotel De Anza, a premier boutique hotel located in the heart of downtown, seeks a dynamic and customer-focused Front Desk Agent. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in delivering exceptional service and ensuring a memorable stay.

Key Responsibilities

• Guest Services: Warmly welcome and check-in guests, providing them with necessary information regarding their stay.
• Reservations Management: Handle reservations, cancellations, and modifications efficiently while ensuring accurate data entry.
• Problem Resolution: Address guest inquiries and resolve any issues promptly and professionally to maintain high satisfaction levels.
• Information Sharing: Provide guests with detailed information about hotel amenities, local attractions, and dining options.
• Billing and Payments: Process guest payments, manage billing inquiries, and ensure accurate record-keeping.
• Multitasking: Balance multiple tasks such as phone calls, guest check-ins and check-outs, and administrative duties with efficiency and grace.

Qualifications

• Experience: Previous experience in a customer service role, at least one year experience in the hospitality industry.
• Skills:
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite, Opera, Canary, Logistics
• Ability to handle stress and remain calm under pressure.
• Attributes: Friendly, detail-oriented, and a team player with a passion for providing excellent customer service.

Working Conditions

• Schedule: Must be available to work flexible hours, including evenings, weekends, and holidays.
• Environment: Fast-paced hotel lobby environment requiring standing for extended periods.

Join the Hotel De Anza team and be part of a tradition of excellence in hospitality. If you are passionate about creating unforgettable guest experiences, we encourage you to apply today!

Job Type: Full-time

Pay: $24.25 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Work Location: In person