Front Desk Associate / Sales Representative

Serenity Medspa is a premier medical spa located in the heart of San Francisco, between the Financial District and Union Square. We are dedicated to delivering exceptional medical aesthetic services while creating a welcoming and luxurious experience for our clients. Our team of professionals is passionate about helping clients feel and look their best, and we take pride in maintaining the highest standards of care and customer service.

Position Overview:

We are seeking a personable, highly organized, and sales-driven Front Desk Associate / Sales Representative to join our team. The ideal candidate will have excellent customer service skills, a strong sales background, and the ability to multitask in a fast-paced environment. This role is central to ensuring a seamless client experience while driving growth through effective communication, service recommendations, and the promotion of our products and services.

We are offering FULL-TIME and PART-TIME roles.

Responsibilities

• Client Interaction:
  • Greet and welcome clients in a professional and friendly manner.
  • Handle check-ins/outs, schedule follow-up appointments, and manage payment transactions accurately.
  • Respond to inquires about treatments and products.
  • Address minor client concerns with professionalism and escalate major issues to management as needed.
• Sales & Growth:
  • Manage lead pipeline by calling and messaging potential clients with the goal of booking consultations.
  • Serve as a trusted resource to educate clients about available treatments, pricing, and ongoing promotions.
  • Collaborate with practitioners and management to ensure clients are prepared for their consultations with the necessary information.
• Administrative Duties:
  • Maintain accurate patient records and ensure all necessary paperwork is completed.
  • Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently.
  • Assist with data entry and other administrative tasks as needed.
• Facility Maintenance:
  • Perform opening and closing duties, as required, for the MedSpa.
  • Ensure lounge areas are tidy and welcoming for clients.

Qualifications

• 2-3 years (preferred) in a customer-facing role
• Proven experience in sales (minimum of 2 years preferred), ideally in a medical spa, cosmetic/plastics, or high-end retail environment.
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced, team-oriented environment.
• Reliable, punctual, and proactive with strong problem-solving skills.
• Tech-savvy with proficiency in email, scheduling software, and mobile devices.

**Experience with MDWare or Zenoti software is a plus.

Availability

• Flexible schedule with the ability to work some Saturdays.

What We Offer

• A supportive and dynamic work environment.
• Opportunities for growth and development within the company.
• Comprehensive training to ensure your success in the role.