Health Concierge - Customer Service

• Outbound call campaigns to promote Telehealth programs and qualify potential customer interest.
• Handle inbound enquiries, refer relevant customers, and provide suitable program options.
• Effective time management, meeting targets and adhering to quality measures.
• Maintain knowledge of programs/services and provide accurate information to customers.
• Prioritize customer satisfaction and exceed expectations.
• Assist with campaign management and coordinate call queue coverage.
• Accurate transaction processing and compliance with policies and regulations.
• Additional duties as assigned by the Bupa Telehealth Service Delivery Leadership Team.

• Demonstrated customer service and/or contact centre experience in a healthcare related industry highly desirable
• Strong customer service skills, commitment, and a desire to satisfy customer needs.
• Proficient in Microsoft Office suite, especially Outlook and Teams
• Well-developed IT skills with demonstrated ability to learn new systems and platforms
• Strong communication skills, including excellent verbal, written and listening skills.
• Strong interpersonal and relationship management skills
• Ability to self-manage performance against business requirements
• Ability to work in a constantly changing environment.
• Ability to continually work under pressure.
• Privacy/confidentiality issues – being discreet and sensitive to information, keeping matters confidential.

What’s in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.