Information Technology Coordinator

Summary:
Reporting to the Manager, Information Systems, the IT Coordinator will be responsible for the implementation of business systems, assist with completing assigned projects, and provide day to day support with Information Technology (IT) and Information System (IS) support. This role will work within the Information Systems Department and will be aligned with the objectives of the Manager, Information Systems, and the company goals.

Duties:
The duties will include, but not be limited to, the following:

• Assist technology users with problem-solving to determine source of software or hardware problems and perform appropriate repairs or modifications as necessary while protecting the integrity and confidentiality of TransCanada Turbine information.
• Install, configure, troubleshoot, and test computer systems software and hardware for workstations.
• Install, configure, troubleshoot, and test software.
• Assist with planning, estimating, and recommending of technology changes and improvements to maximize the efficient of the business.
• Assist with the development and implementation of system management, policies and procedures as required.
• Prepare and maintain documentation for all installations, configurations, user manuals, procedures and other pertinent documentation and records as required.
• Work with the end users to obtain requirements and create scope documents for new projects as well as identifying and correcting defects.
• Support custom solutions, reports, and tools.
• Other duties as directed by the Manager, Information Systems.

Qualifications and Experience:
The minimum training and/or educational requirement for this role is two (4) years’ experience in an IT environment. Practical experience with IT deskside support including audio visual, knowledge of ITIL, hardware implementation, and business system projects would be an asset.

Personal Characteristics:
In addition to qualifications and experience for this position, equally important are the interpersonal components. Specifically, the successful candidate will have:

• A willingness and desire to learn the business of TCT.
• Drive and motivation to multi-task and self-manage in a dynamic, fast-paced environment.
• Excellent interpersonal and communication skills to work with internal and external clients.
• The ability to establish and maintain good working relationships with co-workers, supervisors, and other internal personnel.
• Acute analytical and critical thinking skills

Employee/team flexibility is of prime importance to TransCanada Turbines. It is important that all employees are willing and able to assist with any activity, at any time, as necessary to support the needs of a changing and demanding customer base in the gas turbine repair and overhaul business.

We Offer:

• A full comprehensive benefits package, 100% employer paid
• Company paid RRSP contributions
• Disability & Life Insurance
• On-site parking
• Paid time off
• Bonus

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Behaviors

• Team Player: Works well as a member of a group

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals