Intake & Administrative Coordinator

Join Our Dedicated Team in the Heart of the Okanagan!

Are you a self-driven, compassionate professional with a passion for supporting mental health services? OK Clinical Therapy Group, a leading private clinical counselling practice, is seeking a reliable Intake & Administrative Coordinator to join our welcoming team in both our Kelowna & West Kelowna clinics.

Why Work With Us?

• Meaningful Impact: Play a vital role in our intake services, connecting clients with our diverse team of counsellors and making a positive difference in your community.
• Supportive Culture: Join a team that values work-life balance, self-care, and ongoing support in a respectful and quiet work environment.
• Growth and Development: Benefit from continuous training, supportive management, and collaboration opportunities across our administrative, marketing, and leadership teams.

What You’ll Do:

• Be the warm, professional face of our clinic, welcoming clients and handling intake with care and empathy.
• Manage high volume of client calls, referrals, and initial intake assessments with strong communication and organizational skills for all locations.
• Coordinate payments, invoicing, and liaise with counsellors on client needs, including weekly bank deposits.
• Support client benefits, subsidies, and referral processes.
• Complete essential administrative tasks, including scanning, faxing, mailing, database management, portal oversight and general duties.
• Clinic's facility oversight and general office upkeep.
• Support with quality assurance outreach with clients.
• Spend some time in community sharing about our resources and business under the guidance of our community relations manager.
• Assist with project-based tasks and reporting as needed, working both independently and collaboratively with other administrators and management on our team.

Who You Are:

• Self-Motivated and Flexible: Thrive in a fast-paced environment, taking ownership of tasks and adapting as needed.
• Tech-Savvy: Proficient in Excel and comfortable with various office software; familiarity with Jane App is a strong asset.
• Detail-Oriented and Organized: Able to manage multiple responsibilities with accuracy and efficiency.
• Empathetic and Resilient: Comfortable handling a high volume of client calls, emails, etc demonstrating compassion and problem-solving skills.
• Seeking Long Term Employment: Reliability and a willingness to invest in a long-term role with opportunities for growth.
• Collaborative yet Independent: A supportive team player with strong interpersonal skills who can also work independently, taking initiative on tasks under leadership guidance.

What’s In It for You?

• Flexible 35-40 hour work week, tailored to your lifestyle
• Comprehensive benefits package, including quarterly paid mental health days
• A positive, supportive work environment with opportunities for growth and professional development.

Ready to Make a Difference?
Visit our website at www.okclinical.com to learn more about us, and send in your application today! We’re excited to meet the newest member of our team.

Please note that only those selected for an interview will be contacted. Thank you!

Job Type: Full-time

Pay: $24.00-$25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Please complete a Values Assessment exercise at: think2perform.com/values and a typing exercise at: typing test.com and send your results to chantelle@okclinical.com with your 'Name - Intake & Administrative Coordinator' in the subject line. Thank you in advance.

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (required)

Work Location: In person

Application deadline: 2025-01-30