Onboarding Concierge

Onboarding Concierge
AVANT by Altea
Lead. Elevate. Inspire.

At AVANT, we redefine what it means to train and recover at the highest level. Our commitment extends beyond fitness solutions—we craft elite, performance-driven experiences that push boundaries. To deliver on this promise, we are seeking an Onboarding Concierge to ensure that every member’s journey begins with precision, clarity, and a plan designed exclusively for them.

As the Onboarding Concierge, you are the architect of each member’s experience. Your expertise in training, recovery, and wellness enables you to curate individualized solutions tailored to each member’s ambitions. You set the gold standard in hospitality, service, and execution, ensuring seamless integration into the AVANT ecosystem.

About AVANT by Altea

AVANT is a members-only club for those who demand more and refuse to settle. A performance-driven ecosystem where cutting-edge training, science-backed recovery, and personalized wellness strategies come together seamlessly. AVANT is designed for peak potential, long-term vitality, and results that last.

Who You Are

AVANT leaders embody the following core values. If these do not resonate with you, this role is not the right fit.

• You’re an A-Player – You aren’t afraid of competition and love surpassing targets. You’re a data driven high performer hungry to make your mark.
• You’re Coachable – You're a team player and open to feedback. We operate with a team first mindset. If you aren’t looking to work with your team, you aren’t a good fit.
• You Have a Passion for Results – You don’t settle for good enough—you strive for greatness in every aspect of your life. You are truly passionate about unlocking the hidden potential in others, guiding them beyond their perceived limits to achieve results they never thought possible.
• You Understand the Why. Every interaction—whether onboarding new members, curating personalized training plans, or introducing recovery solutions—is designed to move our members towards long-term success.
• You Put the Right People in the Right Seats – You recognize talent, both in yourself and those around you. You thrive in a high-performance environment, collaborating with a team of professionals who are all aligned in delivering best-in-class service.
• You Let Data Drive Decisions – You don’t rely on guesswork—you track progress, analyze trends, and ensure every plan is results-driven. From performance metrics to member engagement, you use data to refine and optimize the member experience.
• You Solve Issues Before They Become Problems – You anticipate challenges and address them proactively. Whether refining a member’s fitness plan, adjusting their recovery routine, or resolving concerns, you approach problem-solving with precision and efficiency.
• You Believe in Process – Structure and consistency elevate results. You understand the importance of well-defined systems, ensuring every member follows a proven pathway to success while experiencing the highest level of service.
• You Execute with Discipline – You follow through. You set goals, hold yourself accountable, and ensure every member stays engaged in their journey. Whether it’s follow-ups, progress assessments, or refining the experience, you drive action that delivers measurable outcomes.

What You’ll Do

• Own the Member Onboarding Experience - Lead a high-touch, white-glove onboarding process that sets the tone for an exceptional member journey. Conduct strategic calls, consultations, and follow-ups to maximize sign-ups and Personal Training sales. Act as the primary touchpoint, ensuring a seamless transition from application to active engagement.
• Service Prescription & Product Expertise - Guide members through customized training, recovery, and wellness solutions tailored to their goals. Serve as the expert in AVANT’s elite offerings, ensuring members receive the highest level of personalization.
• Lead by Example with Unreasonable Hospitality - Set the gold standard in professionalism and service, ensuring every member feels valued and supported. Foster a sense of belonging and commitment from day one, delivering an unparalleled concierge-level experience.
• Collaborate & Communicate Across the Team - Act as the quarterback of the member journey, ensuring seamless transitions to the appropriate specialists. Partner with trainers, recovery experts, and wellness professionals to execute individualized plans.
• Lead by Doing - Oversee a team of Onboarding Specialists, ensuring execution at the highest company standards. Train, mentor, and hold team members accountable for delivering a flawless onboarding experience.

What You Bring

• A proven track record in high-performance sales, hospitality, or luxury service industries.
• Experience in fitness, wellness, or recovery solutions, with a strong understanding of personalized programming.
• An obsession with elite service, ensuring every member receives a white-glove experience.
• Exceptional communication, relationship-building, and consultative sales skills.
• A results-driven mindset with experience working in a data-driven environment.
• Ability to thrive in a high-energy, high-expectation culture.
• Criminal Background Check Requirement – All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.
• CPR & First Aid Certification (or willingness to obtain)

Why AVANT?

Because it’s about time a company created sustainable career opportunities in fitness & wellness. This is your opportunity to redefine what’s possible in fitness and wellness. At AVANT, you will be part of an elite team that is shaping the future of performance-driven training, recovery, and concierge-level wellness services. If you’re ready to lead, elevate, and inspire, we want to hear from you.

Ready to take your career to the next level? Apply now.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

Licenses & Certifications

• CPR
• First Aid

• AMA/AODA