Service Advisor

Are you passionate about engines, equipment, and delivering top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same? Join our dynamic team at DAC Industrial Engines, where we take pride in keeping machinery running smoothly and customers smiling!

What We’re Looking For:

We are seeking a friendly and detail-oriented Service Advisor who is ready to be the face of our business. You’ll be the bridge between our expert technicians and our valued customers, helping to ensure every job is done right and on time.

Your Role:

• Customer Connection: Greet customers warmly, listen to their needs, and assist in diagnosing equipment issues. Answer incoming calls for service.
• Job Coordination: Assignment, creation, and completion of work orders ensuring accuracy in customer billing which encompasses the quoting, invoicing (or warranty claim creation) and processing payments.
• Repair Guidance: Explain repair processes and options clearly, offering trusted advice and making customers feel confident in their decisions.
• Follow-Up: Keep customers informed on job progress, ensuring satisfaction from start to finish.
• Problem Solver: Handle challenges with a positive attitude, providing solutions that benefit both the customer and the shop.

What You Bring:

• A passion for engines, equipment, and great customer service.
• Strong communication and organizational skills.
• Excellent computer skills with knowledge in Microsoft Office an asset.
• Ability to multitask in a busy, hands-on environment.
• Some knowledge of equipment repair.
• A friendly, positive attitude that makes customers feel welcome and valued.

Why Join Us?

• Competitive Pay: We reward hard work and dedication with a competitive salary and benefits.
• Growth Opportunities: We believe in developing our team members and offering room for advancement.
• Team Environment: You’ll be working alongside experienced technicians who are passionate about what they do.
• Positive Culture: At DAC Industrial Engines, we believe in supporting each other and celebrating wins—big or small!

If you’re ready to be a vital part of a team that’s committed to excellence in both service and repairs, we want to hear from you! Apply today and help us keep engines running and customers happy.

Job Types: Full-time, Permanent

Pay: $23.00-$28.00 per hour

Additional pay:

• Commission pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• RRSP match
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dartmouth, NS B3B 1Z6: reliably commute or plan to relocate before starting work (required)

Experience:

• Service Advisor: 1 year (required)

Work Location: In person