Service Crew

Responsibilities

Customer Welcome and Service

• Warmly welcome and seat customers upon arrival. Provide menus and take orders promptly, ensuring a friendly and professional demeanor.

Menu Knowledge

• Stay well-informed about menu changes, daily specials, and promotional offerings. Be ready to provide detailed information to customers when required.

Menu Presentation

• Provide engaging and detailed menu presentations to guests, highlighting the unique aspects of each dish.
• Explain ingredient details, preparation methods, and any customization options available.

Guest Assistance

• Actively engage with guests to understand their dining preferences, including dietary restrictions, allergies, and special requests.
• Offer tailored menu suggestions based on guests' preferences, ensuring an enjoyable and safe dining experience.
• Provide alternatives for guests with dietary restrictions or allergies, collaborating closely with the kitchen team to accommodate their needs.

Food and Beverage Service

• Serve food and drinks in a timely and courteous manner, adhering to quality and presentation standards. Attend customer needs and inquiries throughout their dining experience.

Conflict Resolution

• Address customer concerns, complaints, and special requests professionally and promptly. Collaborate with the team to find effective solutions.

Cleanliness and Hygiene

• Maintain impeccable cleanliness and hygiene standards in the dining area, including tables, chairs, and surrounding areas. Monitor and address any spillage or mess promptly.

Table Setup and Clearing

• Assist with setting up tables and clearing them after customers leave. Ensure that utensils, glassware, and table settings are consistently prepared for each guest.

General Restaurant Support

• Collaborate with colleagues and managers to support the smooth operation of the restaurant. Assist with tasks such as restocking supplies, organizing the server station, and ensuring the dining area's overall comfort.

Requirements

• High school diploma or degree in any subject
• Previous work experience as a Cashier or a similar position in the Hospitality department
• Ability to handle stressful situations professionally
• Strong communication and interpersonal skills
• Having a welcoming attitude
• Ability to work for long and flexible hours and on weekends
• Should be willing to work on public holidays and festival days
• Ability to offer excellent customer service
• Highly motivated individual
• Good problem solving and decision-making skills
• Ability to maintain the integrity
• Strong leadership skills
• Ability to work collaboratively and independently
• Good personal hygiene and grooming standards
• Good time management skills
• Ability to achieve set sales targets

Job Types: Full-time, Fresh graduate

Pay: From Php17,000.00 per month

Benefits:

• Additional leave
• On-site parking
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Rotational shift
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Tips

Application Question(s):

• Willing to work on a shifting schedule (24/7 operations)
• What was your last basic salary? Separate tips and SC if any.

Education:

• Junior High School (Preferred)

Experience:

• Service Staff: 1 year (Preferred)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)