Trainee Customer Service Advisor

Customer Service Advisor - Trainee

Location: Cork
Type: Full Time, Permanent

About Us:
Johnson & Perrott Motor Group is one of Ireland’s leading motor groups, dedicated to keeping Ireland moving.

Role Overview:
We’re looking for a Trainee Customer Service Advisor to join our Service Team. With full training provided, you’ll work alongside our Aftersales Team to deliver top-notch service to our customers.

What You’ll Learn:

• Customer service essentials, including meet-and-greet and managing service bookings.
• Detailed knowledge of our vehicles and services.
• Best practices for maximizing sales opportunities.
• Updating customer information on our CRM system.
• Providing updates and discussing service options with customers.

What We’re Looking For:

• Team Player: Organized, flexible, with strong interpersonal skills.
• Problem Solver: Able to handle challenges with ease.
• Tech-Savvy: Good IT skills, attention to detail, accuracy, and numeracy.

Benefits:

• Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
• 4 Day Work Week: Enjoy a 4 Day Work Week with this role.
• Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
• Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
• Employee Assistance Program: Access to a support program to assist with any challenges you may face.

Ready to Apply?

Job Type: Full-time

Additional pay:

• Bonus pay

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Sick pay
• Wellness program

Schedule:

• 10 hour shift

Licence/Certification:

• B Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person