Accommodation Assistant

Responsible for: To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception

Key Duties of the role include:

• To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.

• To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.

• Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.

• To ensure any guest property left behind is passed to Accommodation Manager for lost property.

• To alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.

• To maximize the use of all resources and ensure the lowest cost levels.

• Report any maintenance issues to the supervisor/manager promptly

• To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.

• To inform your supervisor of room status on an ongoing basis once rooms have been checked.

• To actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.

• To carry out the hotel’s customer relation policy.

• To communicate hotel services to guests.

• To receive customer complaints courteously and sympathetically and to report to your manager immediately.

• To arrive for duty by rostered times in full clean uniform and wearing name badge at all times.

• To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)

• Report DND or No Service every day

• Keep corridors free from debris at all times

• To be responsible for key cards in your possession

• To report all accidents to the Manager on Duty

• To comply at all times with Fire, Security Health and Safety Procedures

Please note that the above job specification is not exhaustive and is subject to change as the business demands.