Account Manager - Level 1

Job Description

YuJa Inc is seeking an energetic, organized, and customer-oriented Account Manager - Level 1 to help drive satisfaction with existing accounts, maintain our 99%+ customer retention rate, and collaboratively cross-sell existing accounts. We offer a dynamic, diverse, and collaborative environment along with the opportunity for professional growth through hands-on training, mentoring, and continuous education of our industry-leading software.

About Us

YuJa is a leader in cloud platforms and applications for regulated sector clients including higher-ed, K12, healthcare, and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California and Canadian offices in Toronto.

About the Role:

• Be a liaison between clients and internal departments to coordinate client requests
• Fulfill on revenue commitment for upsells and new product acquisition
• Present products and services to clients that have not been previously purchased
• Provide quotations in an accurate and timely manner
• Monitor the client’s budget and product usage
• Observe trends, and changes on client accounts
• Provide progress reports to clients and upper management
• Work with the Customer Success Team to maximize customer retention
• Work with Account Executives on client “handoff”
• Negotiate agreement renewals and contract changes
• Update records to show the most recent client information

About You:

• A minimum of 2-3 years of relevant work experience
• A history of meeting retention goals and/or revenue quotas
• The ability to build relationships with senior-level professionals
• Works well under pressure
• Strong emotional intelligence and empathy
• Effective problem solving, time management and organization skills
• Curiosity
• A competitive spirit
• Ambitious, ready to learn attitude with a desire to grow
• A people and detail-oriented personality
• The ability to maintain a professional and a fun attitude, especially during conferences over Google Meets, Zoom, etc.
• Great written and verbal communication skills
• The desire to be a team player and inclination to contribute to group goals

Why You’ll Love Working Here:

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary from $80,000 to $85,000 per year + performance-based incentives and comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

• Health, vision, and dental benefits, 100% employer-paid
• Additional benefits include 401k, gym subsidies, and more
• Work-life balance including flexible work hours to create an ideal work-life balance
• Paid sick days and flex days

Team Engagement:

• Fun activities and celebrations, including Top Golf, BBQs, winery trips, Halloween Costume Contests, Holiday Dinner Party, and more and more
• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and “Employee of the Week” rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule:

This is an office-based role with standard hours from Monday to Friday.

How to Apply

You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email to careers@yuja.com

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.