Administrator | Christchurch Emergency Department

• Christchurch - Christchurch Hospital - Emergency Department
• 0.8 FTE (32 hours per week)
• Permanent part-time position
• The roster will be communicated to the successful applicant at the interview

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role

We have a permanent part time position available working 32 hours part-time in our Emergency Department for an Administrator. We operate on a 24 hour 7 days a week basis, so preference will be given to applicants who are available over the full range of day, night and weekend shifts.

This is a busy and demanding role, being the initial point of contact for patients arriving at the Emergency Department and ensuring patient management systems are accurately updated and processes carried out in a timely manner.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below:

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

In this role you will be responsible for:

• Administration of Te Whatu Ora patient management system
• Prioritising competing admin tasks for efficient patient flow
• Processing patient information, records and Accident Compensation information
• Showing respect and maintaining confidentiality of information
• Providing great customer service to patients, staff and whanau
• Having empathy, being calm under pressure, and attentive to detail

About the Team/Service/ Location

Christchurch Emergency Department (ED) is the largest ED in the South Island seeing more than 101,000 patients per year and covers a population catchment area of 500,000. We are part of a dynamic multidisciplinary team in the Emergency Department at Christchurch Hospital.

About you

Your skills will include:

Essential:

• Excellent customer service skills - people focused
• Technically savvy - quick at picking up new applications/systems
• Excellent organisational, time management and problem solving skills
• Ability to achieve accuracy and maintain attention to detail
• Ability to meet deadlines and work unsupervised
• A team player
• Intermediate user in the Microsoft suite of products e.g. Word, Outlook, Excel
• Excellent keyboard skills
• High level of written and verbal communication skills
• Demonstrated perceptiveness and a proactive approach in an administrator role.

Desired:

• Broad administrative experience in a health related field
• Knowledge of medical terminology
• Familiarity with the public hospital system (including the patient management system)
• Awareness of people of differing cultural backgrounds.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is - the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click - apply now. - All applications must be submitted through our online careers. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.