Admissions Coordinator

Job description

Job Title: Admissions Coordinator (Fronters)

Shifts: Hiring immediately for 5:00pm - 1:00am, 9:00-5:00pm also available. Weekend availability a huge plus

Overview:
As an Admissions Fronter at a national substance abuse provider, you will play a vital role in guiding individuals and their families through the admissions process. Your compassionate and knowledgeable approach will ensure a smooth transition into our program, where individuals can receive the support they need to overcome substance abuse.

*Must have experience and understanding of the behavioral health field*

Responsibilities:

• Assessment and Intake: Conduct initial screenings and assessments to evaluate potential clients' needs and determine eligibility for admission into our program.
• Admissions Guidance: Provide information and guidance to prospective clients and their families regarding treatment options, program details, financial obligations, and insurance coverage.
• Coordination: Collaborate with clinical staff, case managers, and insurance providers to facilitate admissions and ensure all necessary paperwork and documentation are completed accurately and in a timely manner.
• Communication: Serve as the primary point of contact for inquiries related to admissions, addressing questions and concerns with empathy and professionalism.
• Support: Offer emotional support and encouragement to individuals and families navigating the admissions process, demonstrating understanding and empathy for their unique situations.
• Follow-up: Maintain regular communication with clients and their families throughout the admissions process, providing updates and addressing any additional needs or concerns.
• Documentation: Maintain detailed and accurate records of all admissions-related activities, ensuring compliance with regulatory standards and confidentiality guidelines.

Qualifications:

• Previous experience in admissions, intake coordination, or customer service within a healthcare or behavioral health setting is highly desirable.
• Excellent interpersonal and communication skills, with the ability to establish rapport and build trust with individuals from diverse backgrounds.
• Strong organizational abilities and attention to detail, with the capacity to manage multiple tasks simultaneously in a fast-paced environment.
• Compassionate and nonjudgmental attitude towards individuals struggling with substance abuse, coupled with a commitment to supporting their recovery journey.
• Familiarity with insurance verification processes and understanding of HIPAA regulations preferred.

Schedules:

Morning Shift or Evening Shift

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• behavioral health treatment: 2 years (Required)
• customer service: 1 year (Required)
• phone sales: 1 year (Preferred)
• admissions coordinator: 1 year (Preferred)

Ability to Commute:

• Palm Springs, FL 33461 (Required)

Work Location: In person