Americans With Disabilities Act (Ada) Program Manager

The Position

• Proficient in ADA Title II regulations. Your role will require you to have knowledge and experience with ADA Title II laws and make complex decisions specific to public services access.
• A strong relationship builder. You will need to establish relationships across many departments and ensure that a consistent message is communicated to a variety of audiences.
• Organized and results driven. You will need to balance multiple assignments and priorities in a fast-paced environment and work effectively under pressure while meeting deadlines.
• Customer focused. Your role will require you to be responsive and proactive when addressing internal customer needs.
• An excellent communicator. You will need to communicate professionally and effectively both in written form and verbally.
• Tech Savvy. You will need to be familiar with software applications including database spreadsheets.

• Guiding County departments in managing cases on disability related laws under ADA Title II, public access to program, services, and facilities
• Participating in legal proceedings such as trials, depositions, grievances, arbitration, and mediations
• Overseeing and performing ADA inspections of facilities, programs, services, and advising departments on how to identify and provide effective accommodations for members of the public such as physical access and/or assistive technology
• Recommending, drafting, and revising policies and procedures in order to stay in compliance with changes in the law
• Keeping abreast of both Federal and State laws, regulations, and case law regarding disability and disability management
• Developing and delivering training programs and resources on public ADA access to programs, services, and facilities across all County Departments
• Keeping abreast of changes in technology which assists people with disabilities and apply knowledge to assist in increasing public access

• You will be part of a dynamic team
• You will have the opportunity to have a Hybrid remote work schedule
• You will have access to a generous benefits package including retirement, health plan options and other benefits listed here: Employee Benefits | Contra Costa County, CA Official Website

• You will work in a fast-paced environment
• You will be expected to manage multiple assignments with competing deadlines
• You may interact with clients that are upset and/or confused

• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Presentation Skill: Formally delivering information to groups
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Influencing: Affecting or changing others’ positions and opinions
• Group Facilitation: Enabling constructive and productive group interaction
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Using Technology: Working with electronic hardware and software applications
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education: Possession of a Bachelor’s degree or higher from an accredited college or university.

Experience: Four (4) years of full-time experience performing professional level work involving disability, reasonable accommodation, or public access program oversight and training.

Desirable Qualifications:

• Public Services Access experience
• Experience applying ADA II Title laws

Selection Process

• Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.
• Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
• Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)