Aml/Ctf Support Officer

Introduction:
A unique life requires a unique bank.

Defence Bank is a member‑owned bank with a proud history of serving the Australian Defence community for almost 50 years. Our purpose is to improve the financial wellbeing of our members, and we do this by putting people first — our members and our people.

We’re known for being collaborative, values‑led and genuinely flexible, with a strong focus on wellbeing, learning and doing work that matters.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

Description:
About the Role

We’re looking for a motivated AML/CTF Support Officer to join our AML/CTF team and play a key role in supporting our financial crime framework.

This is an excellent opportunity for someone looking to develop foundations in their AML/CTF career to further develop their expertise in a supportive, purpose‑driven banking environment. You’ll gain experience in transaction monitoring, investigations, regulatory reporting and program uplift activities.

Key Responsibilities

In this role, you will:
Transaction Monitoring & Investigations

Review alerts and customer activity to identify unusual or suspicious behaviour
Conduct investigations and contribute to the preparation of Suspicious Matter Reports (SMRs)

AML/CTF Reporting & Compliance

Support timely and accurate reporting to AUSTRAC in line with regulatory obligations
Maintain appropriate documentation and audit trails

Customer Due Diligence (CDD)

Assist with onboarding reviews, KYC processes and enhanced due diligence activities
Support periodic reviews of higher-risk customers

Program Support & Uplift

Contribute to improvements in AML/CTF controls, processes and systems
Assist with internal reviews, audits and regulatory requests

Stakeholder Engagement

Work closely with frontline teams to support understanding of AML/CTF obligations
Provide practical, risk-based guidance to the business

Skills and Experiences:
About You

Prior experience in AML/CTF investigations, financial crime or compliance is preferred; however, candidates with extensive Line 1 banking experience will also be considered
Demonstrated understanding of the AML/CTF Act and AUSTRAC reporting requirements

Experience in one or more of:
transaction monitoring
investigations / case management
KYC / onboarding / CDD

Strong attention to detail and analytical capability
Developing confidence in stakeholder engagement
A proactive mindset and willingness to learn

What this role offers

Exposure to a broad range of financial crime disciplines (beyond just monitoring)
Opportunity to build end-to-end AML/CTF capability
Supportive environment focused on development and coaching
Pathway toward senior AML/CTF or compliance roles

We count on you. And you can count on us.

Why Defence Bank?

Make real impact
This is an opportunity to shape and embed first‑line risk capability across critical business areas, with strong leadership support and visibility.
Purpose‑led banking
What you do here genuinely matters. You’ll contribute to protecting members, enabling responsible growth and supporting the Defence community.
Flexibility that’s genuinely lived
We support flexible and hybrid working and trust our people to work in ways that support both performance and wellbeing.

If you’re ready to take accountability, advocate for change, and build frameworks that keep our Bank safe and member-first—apply now and help us shape the future of Defence Bank.

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.