APS 4 - Business System Administrator

• Contribute to how we work with our key stakeholders
• Be part of a dynamic team where you can use your logic and problem-solving skills
• Bring your love of learning and curiosity to acquire new skills in SaaS products and data reporting

The Library is seeking to fill an ongoing Business System Administrator APS4 role in the Trove Data & Platforms Section of the Collaboration Branch.

The role consists of: tracking issues, enhancements and their resolution over multiple ticketing systems, both internally and via vendor support systems, user acceptance testing when required, updating and maintaining standard operating procedures, and participating in section planning and other ad hoc tasks.

We are looking for a team member who: can communicate clearly and concisely at all levels, is able to investigate issues and follow them through to their resolution, is customer focused with an eye for detail, and curious to learn new systems and acquire new skills in data analysis and simple financial processes.

To succeed in this role:

• You will have experience in managing enquiries, issues or incident management tools such as ticketing systems, or
• You will have experience in Library Information Systems, or
• You will have experience in administering SaaS/COTs products.