We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from First Nations peoples, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.

The opportunity we have available

We are seeking a skilled Digital Accessibility & Assistive Technology Officer to support the delivery of accessible digital services and inclusive technology outcomes across the Department.

Working within the IT Front Door and Architecture team, the role provides specialist advice and practical support in relation to digital accessibility and assistive technology. This includes contributing to the delivery of assistive technology solutions, supporting accessibility initiatives, and helping ensure that digital products and services are usable by people of all abilities and aligned with established accessibility standards.

The role contributes specialist knowledge in digital accessibility, supports a culture of inclusion, and assists the Department to meet its obligations under relevant legislation, standards, and policies, including the Disability Discrimination Act, the Digital Transformation Agency’s Digital Experience Policy and Standards, and the Web Content Accessibility Guidelines (WCAG).

What will you do?

Duties may include, but are not limited to, the following:

• Facilitate requests for assistive technology and ICT-related reasonable adjustments by working with end-users and relevant corporate support teams to understand requirements and support the delivery of appropriate solutions.
• Manage complex enquiries, complaints, and urgent escalations relating to accessible and assistive technologies, resolving issues or escalating them in accordance with established processes.
• Provide specialist advice and recommendations on digital accessibility and assistive technology matters to staff, stakeholders, and project teams, ensuring proposed solutions are practical and aligned with relevant accessibility standards, policies, and technical constraints.
• Assess and monitor the accessibility of selected digital products, services, and functions, including evaluating compatibility with commonly used assistive technologies, identifying issues, and providing advice to support remediation and continuous improvement.
• Develop and maintain guidance material, user resources, and supporting documentation relating to digital accessibility and assistive technology to promote consistent application of requirements and compliance with legislation, APS policy, and departmental practices.
• Promote awareness of digital accessibility and assistive technology considerations through practical engagement, guidance, and advice, supporting inclusive design and delivery across the Department.
• Engage with stakeholders across the Department to support improved accessibility and assistive technology outcomes and contribute to agreed improvement activities and service enhancements.
• Research and evaluate emerging assistive technology solutions and trends to contribute informed recommendations that support effective, sustainable, and user-centred outcomes.
• Contribute to projects and section activities, including providing support to the IT Front Door function as required, to assist the section in meeting Branch priorities.
• Handle personal and sensitive information appropriately, in accordance with privacy, security, and information management requirements.

Who are we looking for?

The successful candidate for this position will be able to demonstrate their capability against the APS 6 Work level standards.

To be successful in this role, you will need to demonstrate your ability to:

• Deliver high-quality customer service by providing clear, respectful, and timely support to staff, including diagnosing issues, troubleshooting problems, and supporting effective resolution.
• Achieve quality outcomes by applying initiative, sound judgement, and effective time management while working within a small team delivering multiple activities, often within tight or competing timeframes.
• Communicate and influence effectively by explaining complex or technical matters in a clear and accessible way and building productive working relationships across diverse stakeholder groups.
• Apply strong problem-solving skills by analysing issues, identifying practical options, and contributing to continuous improvement in service delivery and accessibility outcomes.
• Use data, feedback, and user insights to refine service approaches and enhance user experience over time.
• Develop and maintain documentation, guidance, workflows, and processes that support consistent, efficient, and high-quality outcomes.
• Demonstrate a growth mindset by actively seeking opportunities to learn, adapt, and build capability, and by contributing positively to a collaborative and inclusive team environment.

Desired skills and experience:

• Sound knowledge of accessibility laws, standards, and guidelines applicable to Australian Government agencies, including WCAG and relevant Commonwealth policy frameworks.
• Practical experience using assistive technology software (such as Dragon Professional, JAWS, ZoomText, or equivalent tools) to support users with accessibility needs.
• Experience conducting or supporting accessibility testing and assessment activities using manual and/or automated accessibility auditing tools.
• Demonstrated experience providing tailored technical support or advice to people with disability and/or accessibility requirements, with a strong focus on user-centred outcomes.
• Good understanding of digital delivery and development processes, including websites, applications, and digital documents, and how accessibility considerations apply in these contexts.
• Experience providing accessibility advice to projects or delivery teams, including reviewing designs, features, or content and contributing guidance to support alignment with accessibility requirements within established governance arrangements.

RecruitAbility minimum requirements

The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.

You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please advise in the application form or the contact officer if you need any adjustments made.

Minimum requirements for this role include:

• Sound knowledge of accessibility laws, standards, and guidelines applicable to Australian Government agencies, including WCAG and relevant Commonwealth policy frameworks.
• Practical experience using assistive technology software (such as Dragon Professional, JAWS, ZoomText, or equivalent tools) to support users with accessibility needs.
• Experience conducting or supporting accessibility testing and assessment activities using manual and/or automated accessibility auditing tools.
• Demonstrated experience providing tailored technical support or advice to people with disability and/or accessibility requirements, with a strong focus on user-centred outcomes.
• Good understanding of digital delivery and development processes, including websites, applications, and digital documents, and how accessibility considerations apply in these contexts.
• Experience providing accessibility advice to projects or delivery teams, including reviewing designs, features, or content and contributing guidance to support alignment with accessibility requirements within established governance arrangements.

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

What else can we offer?

We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:

• Access to our Study Assistance Program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
• Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
• Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
• Flexible working opportunities, including part time hours, home based work and job sharing.
• We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.

Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• • Citizenship: candidates must be an Australian citizen at the time of submitting your application.
  • Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
  • Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
  • Police check: The successful candidate must satisfactory complete an Australian Federal Police criminal history check.
  • Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: Friday 13 March 2026

Applications close: Sunday 29 March 2026

Application shortlisting: Tuesday 7 April 2026

Further assessments: Tuesday 7 April to 10 April 2026

Selection report finalised: Friday 17 April 2026

Offers and announcements: Friday 24 April 2026

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews, and reference checks.

How to apply

Applications for this opportunity close at 11.59pm AEDT, Sunday 29 March 2026.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than 2 pages outlining your background, capabilities and experiences, and how these align with the advertised role.

You should also provide a tailored CV in PDF, no more than 3 pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.

Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at recruitment@infrastructure.gov.au to discuss an alternative way to submit your application.

Please advise the contact officer if you require adjustments during the recruitment process. We recognise and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact DiversityandInclusion@infrastructure.gov.au.

Work with us. Apply now!