Assistant Boutique Manager - Sydney

Our Flagship Sydney Boutique team are looking for their next super star to support our successful boutique team as Assistant Boutique Manager. Supporting our Boutique Manager this is an important leadership role supporting our busy and heavily booked appointment-only boutique!

This Full-Time role offers the right person the opportunity to be part of a growing global brand passionate about creating meaningful and memorable experiences! Step into our world of romance, elegance, and style leading our Alexandria based Boutique Showroom team!

Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and an expanding showroom network worldwide. We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales! We look for talent committed to service excellence, who can build strong personal connection and act as brand ambassadors.

About the Role -

This role will ultimately support the Boutique Manager with providing exceptional customer service, delivering strong individual and motivating team sales performance whilst ensuring showroom operations are met to the highest standard. The Assistant Boutique Manager will hold all management responsibilities in their manager's absence.

Working a Full Time set roster including weekend work across both Saturday & Sunday (being our busiest and best days!) is required.

• Sales and KPI Achievement: Consistently meet individual and support in motivating team sales targets and KPI benchmarks, leading by example in providing exceptional bride experiences.
• Leadership and Team Support: Assume managerial responsibilities during absences, coach and train stylists, onboard new team members, and support the Manager in operational tasks, including leave requests and rostering.
• Operational Excellence: Support in overseeing boutique operations such as inventory management, sample care, dry cleaning expenses, CRM audits, and visual merchandising while ensuring security processes and improving efficiencies.
• Strategic Contributions: Support the Manager in preparing for product launches, facilitate training sessions, provide feedback to management, attend industry events, and manage local networking opportunities.
• Administrative Duties: Support in the management of boutique bookings, cancellations, email accounts, and reporting analysis, ensuring timely and professional communication with customers and internal stakeholders.

Required Experience and Skills -

• 2+ years recent and relevant experience within your role or similar role in a relatable industry
• Experience in leading a team and providing training and instructional guidance
• Previous experience in sales with a strong focus on customer service

• Proven track record in delivering exceptional customer service and achieving excellent sales results and KPIs
• Ability to work individually and in a team to achieve objectives
• Exceptional presentation and communication skills, both written and oral
• The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale, and head office team
• The ability to learn quickly and retain information regarding new and existing styles
• Hard working and dynamic personality with strong multi-tasking skills
• The ability to lift & move showroom stock when required as well as stand for most of shift to facilitate bridal appointments
• Highest standard of attention to detail

• Able to work weekends and have the flexibility to take on extra shifts as needed
• Alignment with the Grace Loves Lace Mission and Values
• Intermediate level of Administration and IT skills specifically related to the use of a tablet, emails via Outlook and data entry

Our Benefits -

• This is not your average retail space, our stunning showrooms offer a peaceful yet luxurious private setting to suit our appointment-only personalised service experience!
• 30%-50% of product discounts for you, your direct family & friends!*
• Flare Benefits Platform with discounts across a range of AUS retailers
• Salary Packing/Novated Leasing Available for eligible employees
• A generous monthly set commission and bonus plan
• Global career development and progression opportunities as we continue to grow
• Company supported Employee Assistance Program
• Work with a passionate, and driven team that know how to work hard and have fun doing it!
• Work with brand that holds ethical and sustainable manufacturing at its core
• Continued development support and learning opportunities

All candidates must have work unlimited working rights in the Australia and will be required to provide two recent and relevant referees.

We thank you in advance for your interest in working with us but only those candidates selected for interview will be contacted.

Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.