Assistant Director, Divisional Quality Manager

Candidate Information Package
EL1 1 Assistant Director, Divisional Quality Manager

Job Reference Number 001_01/25

Position Title Assistant Director, Divisional Quality Manager

Classification Executive Level 1

Status Ongoing/non-ongoing

Salary Range $115,903-$131,563

Contact Person Chris Papadakis

Contact Number +61 3 9473 5279

Date Applications Open 6 January 2025

Number of Vacancies 1

Division Complaints and Engagement

Branch Divisional Operations and Improvement Team

Section Divisional Operations and Improvement Team

Location
Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin,
NT; Hobart, TAS; Melbourne, VIC; Parramatta and
Penrith NSW; Perth, WA

Contact Email ceebranchops@ndiscommission.gov.au

Date Applications Close 19 January 2025

About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent
agency established on 1 July 2018 to improve the quality and safety of NDIS supports and
services. The NDIS Commission is the dedicated national regulator of NDIS service providers
in Australia and a non-corporate entity under the Public Governance, Performance and
Accountability Act 2013.

The NDIS Commission’s core legislative functions are to:
• uphold the rights of, and promote the health, safety and wellbeing of, people with

disability receiving supports or services, including those received under the National
Disability Insurance Scheme

• develop a nationally consistent approach to managing quality and safeguards for

• promote the provision of advice, information, education and training to NDIS

• secure compliance with relevant legislation through effective compliance and

• promote continuous improvement amongst NDIS providers and the delivery of

• develop and oversee the broad policy design for a nationally consistent framework

• engage in, promote and coordinate the sharing of information to achieve the objects

• provide NDIS market oversight, including:

risk; and
ii. by monitoring and mitigating the risks of unplanned service withdrawal.

• The NDIS Commission is committed to upholding the rights of people with disability

About the Division
The Complaints and Engagement Division supports better outcomes for participants and is
committed to upholding the rights of NDIS participants, to elevate quality and safety and
enable consumer independence. The Complaints and Engagement Division is comprised of
the Complaints and Incidents Branch and the Communications, Education and Engagement
Branch.

About this opportunity
The Business Manager will operate to plan, organise, direct, control and review day-to-day
operations of the division/branch. They will coordinate business and governance activities
with the Division and the other parts of the Commission.

Complaints & Engagement Divisional Operations and Improvement Team (DOIT) provides
essential operational, administrative, and strategic support to the Division, enabling them to
effectively achieve their goals and contribute to the NDIS Commissions objectives.

Key duties of the role
Duties may include, but are not limited to, the following:

1. providing high-level business management support and advice,
2. lead and implement process and workflow improvements across the Division,
3. supervise and direct work priorities, allocate work and identify training needs for

staff,

4. develop and coordinate governance and reporting responsibilities in line with the
Commonwealth Performance Framework and the Public Governance Performance
and Accountability (PGPA) Framework,

5. develop and manage strategic briefs, reports, business cases, risk registers and
schedules and critical documentation,

6. implement and maintain a risk management framework consistent with the
Commonwealth Risk Management Policy, including risk identification, assessment,
mitigation and reporting, and

7. developing and implementing business process improvements to facilitate the
effective operation of the Division; including working with staff across the NDIS
Commission to implement change.

Capability of our ideal candidate
The occupant of the position:

1. has a positive and contemporary attitude to people with disability,
2. leads and manages a team to achieve objectives with a focus on safety, staff

wellbeing and high performance,
3. strong project management skills with a focus on quality assurance and delivering

outcomes,
4. expert verbal and written communication skills including the capacity to produce

quality briefs, reports, and correspondence of a complex nature,
5. advanced proficiency in data analysis, reporting, automation, and dashboard

development,
6. demonstrates highly developed planning and organisational skills to meet competing

demands in a fast-paced environment,
7. strong stakeholder engagement skills, including the ability to negotiate and influence

outcomes, and build strong professional relationships, and
8. has a sound understanding of the APS employment, procurement and policy

frameworks and the ability to interpret and apply legislation, policy, guidelines and
procedures

Other Requirements
This position may deal with distressing information. Occupants must be able to:

• demonstrate resilience and an understanding of vicarious trauma
• support others in dealing with distressing information.
• a sound knowledge of the NDIS and a good understanding of the role of the NDIS

Commission

Employment suitability requirements
All NDIS Commission personnel are required to meet employment suitability requirements
prior to, and throughout, their employment.

business need arise, be willing to obtain and maintain a Negative Vetting Level 1 or
Negative Vetting Level 2 security clearance. See AGSVA website for more details Security
| Sectors | Defence, and

• complete a NDIS Commission external influences and associations declaration form.

Ongoing suitability
NDIS Commission employees are required to comply with the APS Code of Conduct,
including to at all times behave in a way that upholds the APS Values and Employment
Principles, and the integrity and good reputation of the NDIS Commission and the APS. The
NDIS Commission completes regular internal screening, monitoring and assessments to
ensure all employees meet employment suitability requirements.

How to apply
The merit assessment process is chosen to suit the circumstances of the vacancy, the
business environment in which it operates and generally includes the following stages:

Stage Description
Apply Applications are to be submitted online via the NDIS Commission

current vacancies page.
Submit a statement of claims describing how your skills, knowledge,
experience would make you the ideal person for the role.
Please ensure you address the Key Duties and Desirable Qualifications/
Experience in your statement. This statement should be a maximum of
700 words.

Shortlist Applicants for this process will be assessed on their written application
using the APS Work level standards and Integrated Leadership System
(ILS). Shortlisting is undertaken to identify the applicants with the
strongest claims.

Interview Shortlisted applicants will be invited to attend an interview. This may
include a work task or assessment. Interviews may be held in person,
by phone or video (Microsoft Teams).

Referees In applying for the role, attach an up-to-date Curriculum Vitae (CV) and
the contact details for two referees, one of whom must be your current
(or most recent) supervisor.

Process
Complete

After the delegate has approved the assessment outcomes all
applicants will be notified.

RecruitAbility
We participate in the Australian Public Service RecruitAbility Scheme to attract applicants
with disability by removing some of the barriers in recruitment and employment processes.
The scheme provides an opportunity for applicants with disability to progress to the next
stage in the selection process if they are assessed as meeting the minimum requirements of
the job. Disability is defined as ‘current limitation, restrictions or impairment, which has
lasted, or is likely to last, for at least six months and restricts everyday activities. More
information about RecruitAbility can be found at: More information can be found at
RecruitAbility scheme: A guide for applicants.

Aboriginal and Torres Strait Islander peoples
We recognise the richness of Aboriginal and Torres Strait Islander cultures, and the unique
knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy
development and service delivery. We welcome and encourage applications from Aboriginal
and Torres Strait Islander peoples.

Merit Pool
A merit pool will be created and utilised within 18 months from the date this vacancy was
advertised on APSJobs.