Assistant General Manager

The Assistant General Manager (AGM) for Commercial Vehicles is responsible for overseeing both sales and after-sale teams, ensuring revenue growth, customer satisfaction, and operational excellence. The AGM will also drive new business development initiatives, fostering strategic partnerships and expanding market share.

Responsibilities
1. Sales Management

• Lead the commercial vehicle sales team to achieve monthly and annual sales targets.

• Develop and implement sales strategies to penetrate new markets and increase revenue.

• Monitor sales performance, pipeline management, and customer conversion rates.

• Strengthen relationships with key fleet customers, dealers, and government agencies.

• Collaborate with marketing to drive brand awareness and lead generation.

2. Service Operations & After-Sales

• Oversee After-sales team operations to ensure high-quality after-sales service and customer satisfaction.

• Implement strategies to enhance service efficiency, reduce downtime, and optimize warranty processes.

• Monitor service KPis, customer feedback, and technical support effectiveness.

• Work closely with the parts and logistics teams to ensure availability of spare parts.

3. New Business Development

• Identify and explore new business opportunities.

• Develop strategic partnerships with financial institutions, government agencies, and fleet operators.

• Conduct market research to identify industry trends, competitive positioning, and customer needs.

• Lead the introduction of new product lines or service packages to expand revenue streams.

4. Team Leadership & Performance Management

• Manage and mentor sales and service teams, fostering a high-performance culture.

• Set KPis, monitor progress, and provide regular performance feedback.

• Develop training programs to enhance the technical and commercial skills of team members.

5. Financial & Operational Oversight

• Manage P&L for the commercial vehicle division, ensuring profitability and cost efficiency.

• Develop budgets, sales forecasts, and service revenue targets.

• Ensure compliance with company policies, regulatory requirements, and safety standards.

Requirements
Qualifications & Experience

• Bachelor's degree in Business Administration, Automotive Engineering, Marketing or a related field. MBA is an advantage.

• Proven experience in leadership roles within the commercial vehicle industry.

• Excellent leadership, communication, and interpersonal skills.

• Strong understanding of sales, after-sales processes, including customer service and support.

• Experience working with fleet operators, dealerships, and government tenders is a plus.

• Ability to analyze market data and develop effective business strategies.

• Result-oriented with a track record of achieving business targets and driving growth.

Skills & Competencies

• Strong leadership and team management skills.

• Strategic thinking and business acumen.

• Excellent negotiation and relationship management skills.

• Knowledge of commercial vehicle financing, leasing, and after-sales service.

We are equal opportunities employer. Applicants who are not invited within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with DCH Group/CITIC Group and will be deleted from our files after 6 months from the date of application.