Assistant General Manager

COMPANY OVERVIEW

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and improve their fitness. Club Pilates is a well-established, nationwide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates has 850+ locations across North America. Its 2,200 instructors provide over 17 million workouts a year to tens of thousands of members. Class formats target a wide range of clients’ needs – from young to seniors, and beginners to advanced. Club Pilates created an extensive 500-hour Teacher Training Program to deliver group classes thoroughly and safely across a variety of equipment. Club Pilates has been recognized in Inc Magazine's ‘Inc. 500’ and ‘Inc. 5,000’ as well as Entrepreneur Magazine's Franchise 500 for two years in a row. For more information, visit .

POSITION

The ideal Assistant General Manager will oversee and execute all sales, service, and operations.

REQUIREMENTS

• 2+ years of managerial experience in retail, fitness, or service industries.
• Confident in generating personal sales, training, and overseeing sales reps. Personal sales is at least 75% of the role.
• Enjoys leading by example in a fast-changing environment with broad accountability.
• Excellent written, oral, and interpersonal communication skills for positive in-person, telephone, and email interactions.
• Demonstrated ability to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Highly organized, able to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and able to handle confidential information.
• Proficiency with computers including knowledge of CRM and/or POS software.
• English fluency.

DUTIES

• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training.
• Leads by example including working in the sales processes.
• Oversee studio KPIs primarily related to retention. However there is a mutual responsibility between all members of management to sales performance.
• GM will strategically manage marketing campaigns to generate leads for the studio. This includes digital campaigns, grassroots events, partnerships, and networking but will need assistance from AGM
• Mentor, hire/supervise sales representatives along with GM
• Manage sales staff schedules along with GM
• GM will coordinate with vendors, ensuring that studio retail/products are stocked with accurate inventory counts and may require assistance from AGM
• Independently make decisions to deliver exceptional customer service.
• Maintain cleanliness and organization of the studio.
• Enforce policies and procedures.
• Ensure all forms, administrative supplies, and studio literature are stocked and visible.
• Any other duties as assigned.

Job Types: Full-time, Permanent

Pay: $45,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site gym
• Paid time off
• Vision care

Work Location: In person