Assistant General Manager - Vino Volo Wine Bar
Posted on March 27, 2026 by Paradies Lagardère
- Austin, United States of America
- $nan - $nan
- nan
At Vino Volo (a Paradies Lagardere Company), our mission is to change how people experience great wine.
In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES
All Vino Volo positions, including the General Manager, require that you embody a positive company image by providing
courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family
culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine.
The General Manager will provide 100% support and commitment to achieving the company’s strategic goals including
profitable growth, guest satisfaction and associate engagement. The General Manager is responsible for ensuring that their
team surprises and delights Vino Volo customers through sophisticated customer service and wine expertise at the tasting
bar, in the tasting lounge, or in the retail section of the restaurant. The General Manager strives to develop and mentor the
their team, acting as a role model and a teacher. The primary goals of the General Manager are to lead and coach his or her
team to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail
bottles of wine to these same customers. Functions include, but are not limited to the following areas:
People
Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and
learning.
process when performance expectations are not met
learning.
- Must love and support your TEAM!
- Deliver and coach employees to charm and captivate customers with a service level they have never-before
- Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions
- Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct
process when performance expectations are not met
- Source high potential candidates using variety of recruiting avenues. Ensure each candidate is screened using
- Ensure all direct reports complete all compliance based and brand specific training by the due date.
- Set clear performance goals and expectations for your team that meet Vino Volo’s approach to wine, service,
- Ensure performance evaluations and disciplinary actions are delivered on a timely basis.
- Drive associate engagement through a variety of methods, including the annual Speak Up! Survey. Be an
necessary adjustments to action plans, as needed.
- Leading shifts when necessary
Operational Excellence
Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in
mind.
Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and
service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn
dissatisfied guests into return guests.
enjoyable environment for customers – a pleasant contrast to the stresses, noise, and crowds of the airport.
service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn
dissatisfied guests into return guests.
- Engage customers in an approachable but sophisticated manner and help them to discover and fall in love
enjoyable environment for customers – a pleasant contrast to the stresses, noise, and crowds of the airport.
- Listen and empathize with customers, with a focus on gently and persuasively up-selling them on bottles of
- Role model the behaviors and service expectations you have of your team.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance
- Be a visible presence. Available to members of the team, guests, and airport partners. Monitor the
- Must create a culture where poor health and brand partner inspections are unacceptable.
- Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary
- Ensure consistent high quality of food preparation and service.
- Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are
- Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including
- Creating and printing daily menus, organizing “flights of the day”, and generally managing the offering of the
- Ensuring that all collateral materials including but not limited to menus, wine discovery books, flight blotters,
Profitable Growth
Drive top line sales and profitability
- Analyze financial data on a daily basis and take appropriate action to maintain profitability.
- Ensure schedules are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a
- Maintain an acceptable food cost percentage by oversight food and beverage purchasing, quality and cost
- Ensure all recipe and portioning standards are being followed to minimize costs.
- Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to
- Ensure personnel/payroll related administrative duties are completed accurately, on time, and following
- Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident
- Review financial information frequently with your team to assist with achieving financial goals. All managers
Innovation
Identify opportunities and solve them.
Maximize resources to improve process and grow the business.
Identify opportunities and solve them.
- Must have a thorough understanding of all hardware and software systems that are used. This includes
- Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize
- In response to key observations, you must be innovative and collaborative in driving departmental success.
Maximize resources to improve process and grow the business.
- Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks,
- Self-driven, work independently, and always do the right thing even when nobody is looking.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Must be able to sustain performance under conditions of stress—such as tight deadlines and detailed
Effective Communication
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different
audiences.
- Role model and provide accessibility to all staff for open communication, leadership, direction, and motivation.
- Open-minded to feedback.
- Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as
- Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment
- Must exhibit leadership courage and the ability to coach up as well as coach direct reports.
- Five or more years as a General Manager, Assistant General Manager, or Floor Manager of a well-respected full service restaurant, wine bar or winery tasting room, F&B Manager at full-service hotel or equivalent position in the
- Strong foundation in wine fundamentals. Two or more years performing in some aspect of the wine industry
- A four-year college degree is preferred, and two years of college education is required.
Knowledge, Skills, And Abilities Requirements
- Ability to manage a team, scout for employee candidates, conduct interviews, spot talent, hire, coach, and evaluate
- Knowledge of wines, including how to taste, evaluate, purchase, and sell wines preferred but not required
- Skilled at and enjoys delivering excellent customer service
- Highly responsible and reliable
- Detail-oriented
- Ability to train staff, either individually or as a group in a new store
- Ability to manage vendor relationships at a local level, including knowledge of how the wine distribution industry
- Successfully passing required TSA screening and background check
- Basic understanding of restaurant economics, how to read a P&L and how to manage costs
- Experienced with and proficient at using retail point-of-sale systems
- Proficient in Microsoft Office suite of products
- 21 years of age or older (must be able to taste and evaluate product)
- Fully functional sense of smell and taste, needed to understand wines
- Ability to communicate in English effectively, both orally and in writing
- Able to lift and carry a standard case of wine
This position description is merely intended to describe the primary elements of the position. Vino Volo (a Paradies
Lagardère Company) reserves the right to change the position description and to assign additional duties and
responsibilities as necessary. This position description does not constitute an employment contract of any kind.
Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.
Advertised until:
April 26, 2026
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