Business FunctionGroup Operations enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group Operations, we manage most of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Key Accountability* Carry out daily maintenance of static data, including customer profiles, pricing, commissions, trade conditions, and system parameters for core banking systems.* Ensure compliance with statutory rules and internal policies, standards, and guidelines.* Review and update Standard Operating Procedures annually or when there are major changes in processes and systems.Responsibility* Carry out daily maintenance of static data including customer profiles, pricing, commissions, trade conditions and system parameters for core trade systems.* Ensure compliance with statutory rules and internal policies, standards and guidelines.* Compile monthly performance reports to track achievement of Service Level Agreements.* Support the development of IMEX text skeletons for both BAU change requests and projects.* Review and update Standard Operating Procedures annually or when there are major changes in processes and systems.* Support risk and control activities such as Quality Assurance Review as well as Risk and Control Self Assessment.* Support audit projects that System Administration is in scope.* Join hands with regional teams to write up and review user stories for system enhancements to streamline the operational processes of System Administration.* Support regional project rollout activities such as user acceptance test, regression test and live verification from the perspective of System Administration.Requirement* University degree in Operations Management, Business Management, Information Systems or relevant disciplines.* Minimum 5 years of experience in banking operations or relevant experience, preferably with knowledge on trade systems.* Ability to plan day-to-day operational activities and propose solutions to operational problems.* Passionate to be a change agent within the team.* Excellent interpersonal and communication skills to build and maintain rapport with stakeholders.* Excellent teamwork and collaborative skills to work with peers and regional teams.* Good awareness of operational risk.* As the team's role involves regional locations, supporting both core markets and international centres, occassional weekend and holiday support is required. Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
