Automotive Service Advisor

The Role

Are you an experienced Service Advisor looking to take the next step-up in your career? If so, we have a new challenge for you.

Bramgate Volkswagen opened in 2015. We have grown to be the preferred choice for Volkswagen products in the Northwest Peel/GTA region. We looking to appoint a Volkswagen Service Advisor to join our team. We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!

Key Responsibilities

The key responsibilities of a Volkswagen Service Advisor include, but are not limited to:

As Service Advisor, you will be responsible for providing customers with information on Bramgate Volkswagen individual and combined service/repair services, as well as promotional packages offered by the Dealership. Duties of this position include, but are not limited to, answering the telephone and emails, greeting and supporting customers with all needs, scheduling service and maintenance appointments and processing payment.

This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level!

Our Company

Bramgate Automotive Inc. has been in business since 1967. We have 5 locations in the Peel region. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!

Our vision is to make every customer experience easy, efficient, and enjoyable.

We are proud of:

• Our high volume and high-performance stores
• Canadian AutoWorld Employer of Choice (CAWEOC) Award – 2020, 2023
• Canada’s Top 25 Best Dealership to work for by Automotive News – 2018 & 2019.

The Benefits

• State-of-the art facility. Air-conditioned spaces
• Outstanding leadership and support
• Professional training and processes
• Large customer base
• Benefit package, life, dental, health, RRSP, pension plan and EAP
• Collegial workplace atmosphere
• Career advancement opportunities

What you bring to the role

The key skills and qualities of a Volkswagen Service Advisor:

• High school diploma or post-secondary courses.
• 3-5 years' experience in a customer service role in automotive environment.
• Cashier experience.
• Automotive workshop process and product knowledge.
• Previous experience with Reynolds and Reynolds software an asset.
• Must have exceptional communication and interpersonal skills (including computer literacy).
• Strong customer service skills.
• Ability to negotiate and sell.
• Demonstrated willingness to learn and succeed.
• Excellent written and verbal communication skills.
• Able to build and maintain lasting relationships with customers.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Strong knowledge of Microsoft Office products, including Email, Excel and Word.
• Able to organize and maintain files and basic database.
• Ability to work individually or part of a team.
• Willing to learn more as a part of further personal development.
• Valid G driver's licence.

If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then please submit your resume.

Please apply, in confidence, by sending your resume to careers@bramgateautomotive.com.

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person