Bilingual Customer Service Agent
Posted on March 25, 2026 by FIRST CREDIT SERVICES
- Columbus, United States of America
- $nan - $nan
- Full Time
A Call Center Customer Service Representative is responsible for handling inbound and outbound customer calls, addressing inquiries, and providing support in a professional and efficient manner. The key responsibilities and requirements for this role typically include:
Key Responsibilities:
- Customer Support: Answer customer inquiries regarding products, services, billing, technical issues, or account-related matters.
- Problem Solving: Identify customer issues or concerns and work towards resolving them promptly. Escalate complex cases to higher-level support when necessary.
- Product Knowledge: Maintain an in-depth understanding of company products, services, and policies to provide accurate information to customers.
- Communication: Communicate clearly and professionally with customers via phone, email, or chat.
- Record Keeping: Document customer interactions and transactions in the system for future reference and follow-up.
- Meeting Performance Targets: Adhere to key performance indicators (KPIs) such as call response times, customer satisfaction ratings, and resolution rates.
- Team Collaboration: Work closely with other departments or teams to resolve customer issues or provide feedback on common concerns.
Advertised until:
April 24, 2026
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