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Bilingual Customer Service Representative

Posted on Nov. 23, 2024 by Hydro

Mississauga, Canada
N/A

Bilingual Customer Service Representative

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: Mississauga, ON

Hydro employees can enjoy several benefits including:

Medical, Rx, Dental, Disability, Life Insurance
Retirement Savings Plans with Company Match/Contributions
Education Assistance
Bonus Plan Eligibility
Parental Leave

Job Summary:

Seeking a bilingual (English & French) Customer Service Representative with 2+ years of experience. Key responsibilities include processing orders, managing accounts and their inventories, handling vendors and customer communications.

Experience in manufacturing and/or automotive industry with strong computer skills are preferred.

Required Education/Experience:

Minimum of 2 years of customer service experience
Bilingual proficiency in English and French
Working knowledge of AS400 an asset with at least 6 months of practical experience

Preferred Skills/Qualifications:

Proven proficiency in computer skills (Microsoft Office, Excel)

Proven Inventory and planning exposure
Strong planning skills
Exposure to Automotive accounts

Job Responsibilities:

Customer purchase order processing
Order entry, order acknowledgment, part set-up, pricing verification, etc.
Ownership of customer accounts and communications via phone and email
To adapt and provide backup for other accounts when necessary
Preparing quotations and follow up
Entering PO’s requisitions
Customer complaint reporting and resolution
Maintenance of files
Able to work collaboratively in a team environment
Other duties as assigned

Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.or click

Application Support link

PEL123

Advertised until:
Dec. 23, 2024

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