Position Snapshot

Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH
Company: Nestlé Business Services AOA, Inc.
Full-time

A day in a life…

• Serve as the primary interface between Nestlé Markets/Businesses and the Nestlé Global Website and Search Services team.
• Assist in managing and prioritizing websites and search service tickets to ensure timely assignment to available resources.
• Respond to market queries promptly in Microsoft Teams chat, providing clear and effective communication.
• Conduct Quality Assurance (QA) for all web content tasks prior to delivery to ensure accuracy and relevance.
• Schedule and coordinate meetings with stakeholders to facilitate project discussions and updates.
• Prepare and send regular reports on project status, issues, and resolutions.
• Document and track related issues or queries to enhance team efficiency and knowledge sharing.

Job Requirements:

• Web Content Quality Assurance Experience: Minimum of 1 year of experience in web content quality assurance is preferred.
• Multinational/Multicultural Experience: Proven ability to work effectively in a multinational and multicultural environment.
• Bilingual Proficiency: Proficient in both Vietnamese and English, with strong skills in writing, reading, and speaking.
• Ticketing and Workflow Tools: Experience with ticketing and workflow management tools to streamline processes.
• Proactive and Motivated: Highly proactive, motivated, and innovative, with a strong willingness to share knowledge and best practices with peers.
• Team-Oriented Mindset: A collaborative team mentality characterized by empathy, enthusiasm, ownership, responsibility, adaptability, balance, and resilience.
• Deliverable Management: Ability to meet deliverable requirements, service level agreements, and specific performance targets consistently.
• Continuous Improvement Focus: Demonstrates a proactive approach to improving daily tasks and skill levels.
• Effective Time Management: Strong time management skills, ensuring efficient use of time and minimizing downtime.
• Strong Communication Skills: Excellent communication skills for team collaboration via calls, chats, emails, and ticketing systems, with a focus on timely responses.
• Self-Assessment Quality Assurance: Experience in implementing self-assessment processes for quality assurance.
• Technical Skills: Familiarity with HTML and CSS to support web content validation and quality checks.
• Ticketing Tools Experience: Knowledge of ticketing tools such as SharePoint and JIRA is a plus.