Bis Production Support Supervisor - Business Systems Analyst 4

Location: Oakland
Job ID: 75418

Job Posting

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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

The Retirement Administration Service Center (RASC) Benefit Information Systems (BIS) division supports the RASC Operations and is the liaison on their behalf with the IT Services teams, as well as serving as the business systems analyst liaisons between other HR, University health & welfare plan, and payroll business owners and technical teams. BIS provides support, design, analysis and problem-solving services for the UC Retirement System and related Health & Welfare benefits.

Position Summary
The BIS Production Support Lead ensures an optimal experience to the UC Retirement System (UCRS) for administrative users and plan members. They lead of team of Business Systems Analysts identifying methods, techniques and evaluation criteria to obtain results to support and enhance plan administration, business operations, and overall functionality. They supervise staff to assure accountability and stewardship in compliance with departmental and team goals and objectives. This position is eligible for a remote work arrangement within the state of California and work onsite as needed. The selected candidate must reside within the state of California or be willing to relocate.

Key Responsibilities

30% Leads the Production Support tier structure and team with established processes and procedures, providing advanced support, training, and communications to the Retirement Administration Service Center (RASC) business users and other pension and benefits administrative users. Networks across functional stakeholders to proactively manage and track concerns and initiatives. Demonstrates strong client management skills to facilitate and lead business initiatives.

30% Supervises the development of methods and procedures on new assignments and provides leadership to Business Systems Analysts. Provides specialized expertise to troubleshoot, identify, and evaluate users' needs. Mentors team providing guidance, support, and leadership while managing performance, quality, and quantity of work.

20% Applies advanced business analysis concepts to identify, evaluate and define highly complex systems scope and objectives based on advanced knowledge of pension and benefits business practices, processes, systems and industry standards to meet end-user needs. Works at the highest technical level of various phases of systems analysis. Considers the business implications through continuous improvements and superior quality of service.

20% Performs highly complex analysis of business and user needs, documentation of requirements and translation into proper system and process requirement specifications. Initiates, designs or modifies highly complex systems and procedures where standardized policies or procedures may or may not exist. Creates highly technical specifications for systems with broad impact towards pension and benefits. Develops unit integration and acceptance testing plans and scenarios. May lead cross-functional teams to address complex business or systems issues.

Experience
Required Qualifications

• Minimum 8 years' experience in relevant Business Systems Analysis roles or equivalent

Preferred Qualifications

• Minimum 2 years' experience leading, mentoring, and directing staff

Skills and Abilities
Required Qualifications

• Strong critical thinking, persuasion / negotiation, mentoring, leadership / management, problem solving, human resources policies and procedures relating to management responsibilities.
• Advanced knowledge of business and process analysis functions.
• Advanced knowledge of related areas of IT.
• Knowledge relating to the design of processes and software across the organization.
• Advanced skills and methodologies associated with process and software design, modification and implementation.
• Demonstrated skills needed to develop process and system implementation plans.
• Demonstrated experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, et cetera.
• Understanding and skill in complex process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
• Demonstrated ability to work with others from diverse backgrounds.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
• Excellent oral and written communication, quantitative and analytical skills.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

Education
Required Qualifications

Bachelor's degree in related area and / or equivalent experience / training

Job Title
Business Systems Analyst 4

Job Code
000657

Salary Grade
Grade 24

Payscale:
$128,000 - $155,000

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is January 29, 2025. If needed, add: The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer.
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy for Employees, Students and Third Parties
  • APM - 035: Affirmative Action and Nondiscrimination in Employment

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

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To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucop/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=75418&PostingSeq=1&SiteId=19&languageCd=ENG&FOCUS=Applicant

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