Business Analyst

Job Description

Key Responsibilities

Manage the business requirements and functional solution aspects of the project.
Analyse the stakeholders’ needs to identify improvement opportunities.
Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution.
Perform business analysis:
Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements.
Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case.
Elicitation: Explore, identify, and document business needs
Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
Lead and perform system validation activities and user acceptance tests.
Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
Assists with the documentation of technical design, specification, and technical solution.
Maintains document repositories used by project teams and assists with project documentation as needed.