Business Operations Manager

At Pexip, we’re a small, globally diverse team spread across countries, united by a passion to empower secure, seamless video collaboration for everyone. Guided by our winning mindset to always think like world champions, we partner with leading industry players to make a big impact on a global scale. If joining a talented, close-knit, and customer-obsessed team on a mission that truly matters is important to you, we hope you keep reading.

We are looking for a Business Operations Manager to join our team

As a Business Operations Manager at Pexip, you will be part of the Business Operations team in the Finance Department. The team currently consists of 6 people working with a broad range of tasks. The team is responsible for the product catalogue, quoting tools, order process and invoicing in Pexip. We summarize it as the Quote to Cash process. All of these areas require a detailed oriented mindset, but also a can-do attitude. We pride ourselves in sharing experience and never being afraid of asking for help. We believe in finding the right balance between policies and what is the right thing to do. The role reports to the Director of Business Operations.

The role is temporary for 12 months with the possibility of extension or permanent employment for the right candidate.

Your responsibilities will include:

• Respond to requests from internal and external customers about our systems, processes and products, ensuring smooth interactions with Pexip.
• Book orders through our internal order systems and CRM tool.
• Support our invoicing and billing process.
• Ensure we have high data quality in our systems so we can make great decisions for the future.
• Be a trusted advisor to our global Sales team about systems and processes.

We think you will be successful in our team if you have the following experience:

• 1-2 years of experience from customer service or support, business operations or logistics

• Experience with business systems like CRM tools, online self-service portals and invoicing systems

• Proficiency in Norwegian and English

• Strong communication skills with external customers, partners, as well as internally within the organization

We believe that to succeed in this role, you work in a structured and accurate manner. You are positive, have good collaboration skills, and are eager to find good solutions. You take initiative and follow through.

In Pexip we strive to:

• Put people and culture first in everything we do.

• Care about our health and take employee wellness seriously by offering healthy food and promoting mindfulness, community, exercise, and flexibility at work.

• Promote a flat organization and embrace freedom and responsibility, aligned to accountability and performance goals.

• Proudly play the role of a technology enabler in the innovation ecosystem of our industry and have a fantastic team of incredibly talented people working here. You will work with them on disruptive and ambitious projects that move our industry forward.

• Build a resilient and inclusive culture. We promote openness where people can grow, thrive, and succeed at work.

• Build a fun learning culture. That does not only mean cookies-in-the-jar and beer-night but making everything we do every day enjoyable.

About Pexip:

Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings.
Pexip has HQ in Oslo, Norway, with main offices in; London - UK, Herndon - US, Stockholm - Sweden, Paris - France and Sydney - Australia, as well as sales offices across the globe.

The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers.

Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!