Business Operations Manager

Responsibilities :

JOB SUMMARY:

The BOM role is focused on ensuring that WW Managed Print Services (MPS) processes are executed in accordance with Lexmark’s capabilities and contractual obligations to its customers as defined by the Customer Statement of Work (SOW). The Business Operations Manager (BOM) is responsible for understanding Lexmark’s global processes and systems in great detail and is considered as one “Subject Matter Expert” in the back office support for many operational practices. The BOM works closely with Country operations teams, Cebu WW Operations teams, and other cross functional Lexmark resources in a coordination role to execute defined services, and ensure accurate & timely contract management oversight and governance. Duties include customer set up in Lexmark environment (SOW translation in Lexmark terms & ERP) as well as managing day to day execution of the contract set up, escalation management, generating or providing customer reports and providing input and recommendations for ensuring global alignment to operational practices and customer contractual requirements.

ROLES AND RESPONSIBILITIES:

How to Apply ?

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