Business Process Improvement - Intern

Job Description

PayMongo builds the most advanced online payments infrastructure in SE Asia, starting in the Philippines. Over the next few years, we will build a broad suite of products that aims to lower the barriers and remove all the complexities in payments. We are rapidly expanding to serve diverse needs of thousands of business. To continue on this exponential period of growth, we seek to build the best and the most diverse team of thinkers, doers and starters.
As a Business Process Improvement Intern, you will report to the Business Process Improvement Manager and together with the Business Process Improvement Specialist participate in planning and implementing process improvement initiatives. Together, you will have the chance to learn participate in the execution of process improvement projects and initiatives across various cross-functional teams.

You will:

• Evaluate and analyze current business practices, look for waste (rework, defects) and ways to improve productivity and customer service, reduce costs, and make the best use of company resources
• Work with various leaders and relevant stakeholders to understand existing business processes and identify gaps
• Collect data and process details to understand and establish performance and process baselines.
• Survey and analyze best practices for techniques and processes
• Conduct process analysis and benchmarking
• Find the best low-cost and innovative solution using improvement methodologies such as Lean Thinking and Six Sigma, conduct lean action workout sessions / facilitate brainstorming sessions to identify gaps and chart out improvement action plans
• Work closely with Project Managers & provide controls with the implementation of said projects
• Coordinate business process improvement strategies with internal stakeholders
• Create as-is and to-be process maps. Identify the best process to be mapped with the system to improve productivity of the team
• Quantify the benefits vs established baselines and map out potential financial gains
• Craft and update various project documentation and other related artifacts.

You may be a fit if:

• You are a student of Industrial Engineering, Management Engineering or other relevant business courses
• You have a solid understanding of root cause analysis and utilizing root cause analysis tools (e.g. Pareto, 5 Whys, FMEA, Fishbone, Scatter Plot, etc.)
• You are a detail-oriented process analyst who and thrive in work that involves process design, process flow and other forms of documentation.
• You demonstrate strong critical thinking & problem-solving skills
• You demonstrate good interpersonal and communication skills, and enjoy communicating with various people to gain a deep understanding of what they do and their ways of working,
• It would be an advantage if you understand theoretical concepts on quality management, Lean Six Sigma, etc.
• You are familiar with gap analysis and creating actionable plans and benefit quantification
• You are a willing to render a minimum of 3 months full time internship (8 hours a day, 5 day work week)

PayMongo is a financial technology company enabling businesses to receive payments online easily. We started the company in March 2019, and we are backed by Silicon Valley's most forward-thinking investors including Y Combinator, Peter Thiel, Founders Fund and Stripe. We are looking for people with passion, grit and the integrity to help us build the future of payments.