Cafe Assistant

BCE Limited T/A Columbus Coffee is seeking an enthusiastic and customer-focused Café Assistant to join our vibrant team. If you have a passion for great coffee, love delivering exceptional service, and thrive in a fast-paced environment, we’d love to hear from you!

• Remain a professional representative of Columbus Coffee at all times

• Full uniform to be worn at all times and to be maintained to a high standard

• Adhere to Columbus Coffee Policies and Procedures

• Works within Health, Safety and Hygiene standards at all times

• Reports all incidents, accidents and hazards according to Columbus Coffee Policies and procedures

• Remains flexible to accommodate additional requests and responsibilities as required

• Keeps calm and manages stressful situations effectively

• Actively participates in Columbus Coffee Training and Development

• Communicates effectively with colleagues and customers

• Be knowledgeable about both food and beverage products on offer, in order to be able to meet customer requirement

• Assist all customers as required

• Respond to customer requests in a professional and prompt manner

• Provide efficient and memorable level of service to all customers

• Up-sell food and beverage products

• Acknowledge and deal with any customer complaints from floor/seated customers.

• Escalate any unresolved issues or complaints to Store Manager

• Preparation and presentation of counter food and beverages according to Columbus Coffee specifications and Standards

• Maintain a high level of food and general hygiene practice at all times

• Setup and/or close down store as per Columbus Coffee standards and checklists

• Perform duties as per the daily deployment sheet and the store manager request

• Maintain stock levels of cold beverages and other supplies in the fridge / freezer / counter and storeroom.

• Perform daily and weekly cleaning duties as directed by the Store Manager

• Monitor Barista/counter requirements for cups, plates, saucers, and cutlery, to ensure service times are maintained

• Prompt clearing and cleaning of tables and surrounds

• Presentation and service of food and beverage as per Columbus Coffee Standards

• Ensure cleanliness and presentation of the store is maintained

Required to work for a minimum of 30 hours per week and you will be paid between $25 to $30 per hour.

Requirements for the role:

• Minimum 1 year of relevant work experience.

• Good communication skills.

• Available to work on weekends and do late evening shifts

• Physically fit to stand for longer hours

• Team worker and Interpersonal skills

• Good coordination skills

• Attention to detail

• Multi-tasker

Job Types: Full-time, Permanent

Pay: $25.00 – $30.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Weekend availability