Call Center Operator

We are seeking a dedicated and professional Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. The ideal candidate will possess strong communication skills, a good understanding of medical terminology, and the ability to analyze customer needs effectively. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele.

Duties

Respond to incoming calls and inquiries in a timely and professional manner.

Provide accurate information regarding services and assist customers with their needs.

Utilize medical terminology to address client questions and concerns appropriately.

Maintain a high level of phone etiquette while ensuring customer satisfaction.

Perform data entry tasks accurately to update client records and information.

Analyze customer feedback to improve service delivery and resolve issues.

Collaborate with other departments to ensure seamless service for clients.

Assist in training new staff members on best practices in customer service.

Requirements

Proven experience in customer service, preferably in a medical office setting.

Excellent verbal communication skills with the ability to convey information clearly.

Strong understanding of medical terminology is preferred but not mandatory.

Ability to analyze situations and provide effective solutions quickly.

Proficient in data entry with attention to detail.

Bilingual or multilingual abilities are a plus, especially in English and Spanish or other languages.

Strong phone etiquette and interpersonal skills are essential for this role.

Must be able to work flexible hours as needed.

Join our team and contribute to providing outstanding service that makes a difference in our clients' lives!

Job Type: Full-time

Pay: $41.88 – $55.80 per hour

Benefits:

• Employee discount
• Salary packaging
• Work from home

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday

Supplementary Pay:

• Overtime pay
• Performance bonus

Work Authorisation:

• Australia (Preferred)

Work Location: On the road