Chat Support Representative | Lipa Batangas | Onsite (Alorica)

Job Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Provide accurate and relevant information regarding products, services, and policies.
• Resolve customer concerns, issues, and complaints efficiently while ensuring customer satisfaction.
• Document and maintain detailed records of customer interactions and transactions.
• Collaborate with team members and other departments to continuously improve service quality.
• Meet individual performance metrics and actively contribute to overall team goals.

Qualifications

• Open to college fresh graduates, Senior High School graduates, High School graduates, college undergraduates, and vocational graduates.
• No prior BPO or customer service experience required; comprehensive training will be provided.
• Strong communication and interpersonal skills.
• Willingness to work onsite and in a fast-paced environment.

Compensation & Benefits

• Competitive salary package
• 20% Night Differential
• Paid training and performance-based incentives
• HMO coverage and government-mandated benefits
• 13th Month Pay
• Paid Vacation Leave / Personal Time Off
• Anniversary Bonus
• Annual Performance Increase
• Supportive and professional onsite work environment

Pay: Php18,500.00 - Php25,500.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person