Cis Field Services Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

Administrative support:

• Manage scheduling, including coordinating technicians and maintaining duty calendar;
• Monitor technician assignments and duties to optimize and ensure fairness in the duty schedule;
• Coordinate the accurate allocation of technicians hours with Resource Management
• Branch and the relevant Line Management;
• Maintain and update the time account system for all technicians;
• Ensure compliance with unit's directives for allocations.

Procurement and inventory:

• Oversee the acquisition of consumables, spare parts and other material for all of EMB;
• Coordinate with technicians to clearly understand the requirement;
• Monitor inventory levels and keep accurate records of all procurement activities.
• Liaise with acquisition to monitor procurement timeline and review bids.

Preparation and readiness:

• Ensure spare parts, tools, consumables are readily available for urgent corrective
• Perform pre and post trip readiness checks for tools and consumables.
• Ensure equipment and vehicles are organized to maximize efficiency.
• Monitor usage and expiration on consumables such as lubricants and replace as needed.

Essential Skills and Experience

• They shall have working knowledge of IP networks, a working understanding of defence, NATO CIS and RF systems.
• Shall have proven customer relationship skills

Education

• Higher vocational training in Telecommunications, Electronics, Electrical, or Computer Engineering, with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience.

Working Location

• Brunssum, Netherlands

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance