Client Advisor-Queenstown

Job Description

We're looking for a full time Client Advisor to be the welcoming face of our Queenstown clinic Monday to Friday, 8:30 AM to 5:00 PM with the flexibility to cover our Cromwell and Alexandra clinics as needed.

You'll be part of a close-knit, fast paced team, supporting clients and making a real impact. If you're adaptable, reliable, and ready to jump in, we'd love to hear from you!

Must have:

A valid drivers license and access to a vehicle

Responsibilities for this role include;

• Providing gold standard client care
• Welcome customers with warmth and professionalism
• Manage appointments and front desk duties
• Assist with hearing aid repairs and over-the-counter sales
• Conduct basic hearing screenings
• Comfortable navigating digital tools and adapting to new systems as technology evolves.
• Flexibility to cover our Cromwell and Alexandra clinics as needed

(Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)

What You'll Bring:

• Customer service or retail experience
• Friendly, clear communication style
• Strong admin and multitasking skills
• Great phone manner and attention to detail
• Attention to detail with a positive and professional attitude
• Team focused mindset

Why You'll Love It Here:

• Supportive, values-driven team
• Be a part of a positive workplace culture where your contributions are valued
• Learn new and exciting skills
• Free premium hearing aids (plus family discounts!)
• Discounted Southern Cross health insurance
• Free flu shots & Employee Assistance Program
• Enjoy ongoing training and development to help you succeed
• A day off to celebrate your Birthday!
• If you're organised, people-focused, and ready to make a difference - apply now with your CV and cover letter and let us know why you would like to join our Bay Audiology team.

Here at Bay Audiology, we have recently been voted New Zealand's most trusted Hearing Care brand, and are part of the Amplifon Group, a global leader in hearing solutions around the world. With more than 100 clinics from the top of the North Island to the bottom of the South, our mission is to help people rediscover all the emotions of sound. Our clinics offer a range of services, from diagnosing hearing difficulties, to fitting, servicing, and maintaining hearing aids, whilst offering ongoing support and care for our customers.
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.We encourage applications from all genders, corners of the world and individual backgrounds.