Client Intake Officer

Due to internal growth, we have a new and exciting opportunity for an experienced client intake officer to join our aged, community and wellness team. This is a permanent Part-time opportunity working Wednesday, Thursday and Friday, 21 hours per week 9.30am-5.00pm joining our dynamic Support at Home team here in our Macksville office.

Location: Macksville , Coffs, North Coast NSW

Part Time

$35- $40 per hour

Key Responsibilities

• Act as the first point of contact for prospective clients, families, and carers.
• Provide clear, respectful, and accurate information about:
  • Support at Home services
  • Eligibility pathways
  • Next steps in the intake process
• Utilising client management system for data entry as required including client intake forms for Support at Home.
• Liaising with clients to ensure their requests are recorded to in a timely manner in conjunction with the service advisors abiding by Lifetime Connect policy and procedures.
• Liaise with stakeholders within the community regarding our clients’ requests including the single point of contact for Support at Home referrals for service provision.
• Process referrals in a timely manner in-line with guidelines and My Aged Care Response ratings ensuring a person-centred approach to needs

Why Join Us?

• Work Life Balance: Lifetime Connect places people at the Centre of our work. As a part of a Not for Profit-based organisation, you have access to the following great benefits
• Annual First Aid & CPR Renewals
• Have your Birthday off!
• Discounted private health insurance with Medibank
• Salary packaging options on mortgage, rent, entertainment and groceries.
• Career and development opportunities – we want you to succeed!
• Supportive, Fun, dynamic & people driven work environment.
• Long-Term Client Relationships: Our amazing clients are with us for months, often years, allowing you to build strong connections and truly see the results of your work by celebrating their achievements.
• Variety and Flexibility: You’ll have the opportunity to work with clients across various settings – at home, in the community – making each day unique and rewarding.
• A Supportive Team: You’ll be part of a small, close-knit team offering a collaborative environment and regular supervision to ensure your professional growth.
• Convenient Locations: We operate out of several locations with plenty of free onsite parking at all our sites:

Essential Criteria:

• Solid understanding of the Aged, disability and community services industry

• Comprehensive knowledge of the Home Care Package and Support at Home Reforms framework

• Confident and diplomatic coordination skills when liaising with internal and external stakeholders.

• Ability to provide a high level of customer service to internal and external stakeholders while maintaining confidentiality.

• High attention to detail, accuracy, time management, organisational and problem-solving skills with the ability to multitask and juggle priorities.

• A National Police Clearance, Working with Children/Working with Vulnerable People Check & NDIS Worker Screening Clearance or able to get one for a client facing role (or willingness to obtain one before commencement)

Who we are?

At Lifetime Connect our vision is building strength in individuals, families and communities. With over 50 years supporting our local communities, our team of passionate professionals continues to grow. To find out more about the amazing work our people do visit of our website!

Contact peopleandculture@lifetimeconnect.org.au to apply or if you have any questions