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Client Service Coordinator

Posted on Dec. 6, 2024 by Bayshore HealthCare

Mississauga, Canada
N/A

JOB SUMMARY

The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

Availability Required: Monday to Friday 9:00AM - 6:00PM

Position: Casual On-Call

Contract Duration: 6 Months

Guaranteed Hours: 50 Bi-weekly

Work Arrangement: Hybrid

DUTIES AND RESPONSIBILITIES

Handle and document prospective client inquiries regarding requests for care and service
Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
Reports and collaborates with other Case Managers, funder or government program as required.
Notify clients and Field employees regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Assist with training and mentoring of new staff.
Assist with the supervision, recruitment and orientation of Field employees as requested.
Participate in client satisfaction initiatives.
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

Make “being the difference” your Career. .
Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments.

If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit for YOU!

We value our Bayshore employees with:

Rewarding Careers
Highest industry wages for the critical work you do
Company sponsored Benefits (health and dental) for you and your family
Paid orientation and paid training
Efficient work schedules
Opportunities to grow in your career
Easy Access to managers who listen and support the important work you do!

Job Qualification

QUALIFICATIONS

Education

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

Experience

A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three-month probationary period specific to the Client Service Coordinator position.

STANDARDS OF PERFORMANCE

The Client Service Coordinator must demonstrate ongoing competency in completing all expect ed duties and responsibilities as detailed in this job description as well as specific goals and objectives that are agreed to.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, their supervisor, employees at the Branch Office and the National Service Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career!

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Advertised until:
Jan. 5, 2025

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