Client Support Officer - Davao City & North Cotabato

About Quipper:

As the leading all-in-one learning management system, we're on a mission to bring the best education to every corner of the world.

With engaging content aligned with the Department of Education's K-12-approved curricula, we empower every type of learner and make education accessible and exciting for everyone. But we're not just a company that cares about growth and profit – we care about making a positive impact in our community and beyond.

That's why we've created a highly innovative, exciting, and collaborative working environment that fuels our double-digit growth annually. You'll have the opportunity to work with a diverse group of top talent with experience in leading technology and e-commerce companies, including international top MBA grads, ex-Bigtech, ex-FMCG, and ex-Consulting firm leaders.

But most importantly, you'll be part of a team that's passionate about our mission. We believe that education is a basic right that should be available to everyone, no matter where they live or what their background is.

By joining us, you'll have the chance to bring your unique skills and talent to our team and make a real impact on education worldwide.

Apply today and help shape the future of learning with Quipper!

About the role:

We seek enthusiastic and entrepreneurial Business Development - Client Support Officers to be our distributors of wisdom.

As our Client Support Officer, you will be responsible for driving our retention and customer success by providing excellent onboarding and after-sales support to our partner schools. You will respond to our partner school’s inquiries, complaints, and requests in person, via phone, or email.

This role is under our Business Development Division and will be reporting to the Area Manager of the assigned team.

Responsibilities:

● User Experience and Client Management:
○ Assist new clients with onboarding, guiding them through setup procedures anD ensuring a smooth transition to using products or services.
○ Conduct comprehensive training sessions for end-users to effectively navigate and utilize Quipper’s eLearning platform while highlighting product functionalities and features.
○ Perform classroom observations to identify opportunities for partner schools and teachers to optimize platform utilization.
○ Ensure client interactions and support activities comply with relevant regulations, industry standards, and company policies.

● Product Support:
○ Assist our partner schools with platform setup and resolving any technical issues they might experience.
○ Provide technical assistance to our partner schools by troubleshooting, analyzing, and reporting product errors, failures, or malfunctions.
○ Address clients’ needs promptly through efficient problem-solving and resolution of complaints.
○ Analyze customer feedback and provide insights to management for continuous improvement.
○ Stay up-to-date with new product and feature launches
○ Collaborate with other departments, such as Business Development, Global Product Development, and Business Operations & Strategy, to ensure a cohesive approach to client support and service delivery.

● Others:
○ Assist Business Development Account Officers by delivering product presentations during sales presentations.

Who are we looking for:

We are looking for tech-savvy, solution-driven, and enthusiastic Client Support Officers to join our company. To be successful in this role, you should be able to display exceptional customer service skills and have the ability to support customers' technical difficulties in a professional and timely manner. You should be able to explain complex product information in a helpful way.

Minimum Requirements:

• A Bachelor’s Degree in Education, Business, Information Technology, or any related field; Open to fresh graduates.
• Teaching background in regular classroom set-up is an advantage but not required; Experience in the education / eLearning industry working in the same capacity is an advantage.
• Strong computer skills, proficiency in Google Suite, and the ability to learn new technology.
• Excellent presentation, organizational, negotiation, and verbal and written communication skills
• Must be willing to do fieldwork and travel in various areas in Davao City & North Cotabato.
• Must be passionate about education.
• Must be amenable to do 100% Fieldwork

Competencies:

Core

• Flexibility
• Initiative
• Self-Learning
• Attention to Communication
• Results Orientation
• Analytical Thinking
• Project Management
• Customer Orientation
• Building Collaborative Relationships
• Proficiency in Data Processing

Functional

• Attention to Detail
• Technical Skills
• Resilience
• Time Management
• Flexibility
• Active Listening
• Training Skills
• Public Relations Skills
• Social Etiquette
• Creativity

Job Type: Full-Time, Regular

Work location: 100% Fieldwork

Work schedule: Mondays to Fridays, with work during weekends or Philippine holidays, if needed.

Job Types: Full-time, Permanent

Pay: Php18,000.00 - Php30,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Are you amenable to do fieldwork? (required)
• How much is your expected salary?

Work Location: On the road