Community Associate

About The Commons

Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

The Role

We're seeking a talented and passionate Community Associate to join our team to help us create a thriving and inclusive environment. A team player and someone who demonstrates the ability to support the wider team but also work well independently. You have a keen eye for detail and can help deliver and support the member experience. You have the ability to build strong internal and external relationships and have excellent communication skills.

If you're ready to immerse yourself in an exciting and fast-paced environment, where you can make a genuine impact on our members, then we invite you to join our team at The Commons. Apply today and help us create an extraordinary community where professionals thrive, connect, and inspire each other to reach new heights!

About You

Additional attributes include:

• Initiates contact easily, especially dealing with strangers
• Strong initiative & problem solving skills
• Can do attitude with a willingness to learn
• Proven ability to adapt well to change
• Experience with G-Suite, Canva, Slack.

The main duties of the role include but are not limited to the below:

COMMUNITY

Member Experience

• Greet members and guests from the front desk, consistently delivering excellent customer service
• Anticipate member needs to enhance the member experience
• Facilitate warm introductions, collaborations and engagement through relationship building initiatives for members
• Get to know our members, understand how we can support them and their companies
• Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on our CRM
• Solve member-related issues or escalate to Community Manager when necessary
• Notify Community Manager immediately of any possible changes to memberships in the space

Events

• Support in the creation and distribution of events posters to promote weekly events
• Assist with set up and pack down of events as required by The Commons events team and Community Manager
• Assist preparation weekly member breakfasts, Friday night drinks and other ad-hoc community-based events
• Taking ownership of events as part of the Community Team to ensure an excellent member experience
• Be active and attend where possible community and Member events

OPERATIONS

Daily Operations

• Adhere to direction from Community Manager and assist with daily scheduling of tasks and duties
• Respond to emails from members in a timely manner
• Onboard and off-board all members and companies in the space
• Maintain accurate internal databases of members, companies, contractors, and suppliers
• Ensure accuracy of Member/Doggo Directory
• Assist with management and reporting of IT tickets
• Send notifications as required for events and reminders within your location
• Set members up on printers and provide basic IT troubleshooting
• Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
• Deliver incoming mail to members in a timely manner

Facilities Management

• Ensure that the building is well presented and fully operational
• Report maintenance issues and assist with resolution
• Assist with regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
• Monitor levels of all stock and inventory and order consumables as required
• Complete regular audits of storage areas and maintain cleanliness
• Report cleanliness concerns or requests to cleaners
• Complete weekly fridge clean and monthly pantry clean

Work Health and Safety

• Ensure compliance with all statutory WHS standards, procedures, and processes, prioritising the safety and well-being of both members, guests and staff.

Values

All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:

• Putting our members first
• Fostering our community
• Working together as a team
• Constantly learning and growing